Ucess Partner, a subsidiary of LG CNS, provides a specialized contact center outsourcing services such as contact center installation, management, consulting, application service provider(ASP) and agent training. It broke away from LG CNS, aiming to offer an innovative outsourcing service in December 2007.

Ucess Partners leads the contact center environment giving the customers a better value as a long-run business partner and also adapt to IT convergence integrating with audio-data communication for active interaction with the customers. This is based on many years of experience with government agencies, public institutes and other companies in Contact Center Biz.

We will continue to provide superior service upon our know-how and IT technology of LG CNS.

Ucess Partners has provided total outsourcing services of contact center as follows.

1. Contact Center Operating Management Service
- In/Out bound Service
- Integrated Monitoring Service
- Agent Recruitment and Training Service

2. Contact Center Installation and Operation
Consulting Service
- System Integration / Operation Outsourcing Consulting
- Process Innovation
- CRM Consulting

3. Contact Center Installation/ASP Service
- Contact Center Infra / System Installation
- ASP
- System Maintenance and Operation Monitoring Service

4. Marketing/CRM Strategy Support Service
- Call Information Analysis
- Campaign Strategy Support
- Channel/CIF Integration
- Marketing & Sales Information Analysis and DB
Management