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HomeChat device cannot be registered

  • Others
  • Others
  • Troubleshooting
  • Home Theatre Systems, Music Flow
  • Last Updated 05/25/2015

HomeChat device cannot be registered

 

 Symptom
            Problem with HomeChat device registration

 

            model : NP8340, NP8540, NP8740, NP8350, LAS650M, LAS750M, LAS950M

 

Action

           Smart device requirements

                      . Android : 4.0 Icecream sandwich(at least 1GB Memory needed)

                      . iOS : iOS7 (or later)

  1. For HomeChat device registration, Music Flow Player application needs to be installed to the mobile device to use HomeChat and Speakers should be registered through this Music Flow Player application.
  2. The mobile device used for HomeChat device registration should be connected to the same network with speakers.
  3. Check if the speaker to register HomeChat is shown in the connected speaker list in Music Flow Player application.
  4. Check if the speaker firmware version is the latest one.
  5. Check if router is connected to external network.
  6. If speaker is installed wirelessly and the wireless network environment of the installed location is not good, search for the speaker to register may fail. In such case, try again.

 

 

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