If you can't find any desired results, please try using the following menu

Product Support
Receive help on your LG product
Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Cooking Issues) Overcooking / Undercooking Symptom Cooking Issues Cause Overcooking How to fix Was the time/cooking power level set correctly? If the time and power levels were not set properly, the unit will not cook food properly. Each unit has different instructions for operating t...
Cooking Issues) Improper Defrosting Symptom Cooking Issues Cause Improper Defrosting How to fix Is cookware approved for microwave use? Not all dishes are microwave safe. Check the specifications for the cookware. If it is not approved for microwave cooking, do not use to cook food in...
Power Issues) No Power Symptom Power Issues Cause No Power How to fix Is the power cord plugged inall the way? Make certain that the power cord is plugged all the way in the outlet. It could have come loose or not be plugged in at all. If this is the case, plug the cord in to the outl...
Power Issues) Powers On, Won’t Run Symptom Power Issues Cause Powers On, Won’t Run How to fix Is the door closed? The door must be shut for the unit to operate. If it is open, it will not run. Close the door and try to start the microwave. It is possible that the door latch is stuck. ...
Door Colors are defferent Symptom Cooking Issues Cause Not Heating How to fix Is the door closed completely? The door must be shut for the unit to operate. If it is open, it will not run. Close the door and try to start the microwave. It is possible that the door latch is stuck. Check...
If you can't find any desired results, please try using the following menu