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Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. LG Electronics may also make improvements and/or changes in the products and/or programs described in this information at any time without notice. Prospective purchases of LG Electronics products should satisfy themselves prior to purchase that their product of choice meets their required specifications or any other requirements. If in any doubt, please ask your retailer for more information.
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This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Copyright and Trade Marks All material, (including text, graphics, logos, icons, sound recordings and software), trade marks or other intellectual property on this site are owned by or licensed to LG Electronics Inc (LG Electronics) or its related bodies corporate and are subject to copyright. However, users of the site may download or print one copy of any and all materials on the site for personal and non-commercial use, provided that they do not modify or alter the materials in any way, nor delete or change any copyright or trademark notice. Except as set out above (and subject to the conditions prescribed under the Copyright Act 1968 (Cth)) you may not: (a) adapt, produce, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or (b) copy, distribute, transmit or commercialise any information, products or services obtained from any part of this site without the express written consent of LG Electronics. All material on this site is provided for lawful purposes only. You must not alter or interfere with the content or functioning of this website or "mirror" or frame any content contained on this website by any means. LG Electronics reserves full ownership of and intellectual property rights in any materials downloaded from this site. Submissions to LG LG Electronics and its related bodies corporate (each entity referred to as LG) prefer not to receive confidential or proprietary information from you through this website. Please note that any information or material sent to LG will be deemed NOT to be confidential. By sending LG any information or material, you grant LG an unrestricted, irrevocable licence to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that LG is free to use any ideas, concepts, know-how or techniques that you send to LG for any purpose. Disclaimer The materials on LG's website may contain inaccuracies and typographical errors. LG does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the LG website. Links on the LG website may take you outside the LG website and LG accepts no responsibility for the contents, accuracy or function of these linked sites, any link contained in a linked site, or any changes or updates to such sites. If LG is included as a link on another site, such inclusion does not imply endorsement by LG of the particular site. LG is not responsible for the content or privacy practices associated with linked websites. Neither LG, nor any third party involved in creating, maintaining or operating this website, will be liable for any direct, indirect, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever, arising out of your access to, or use of, this site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. LG reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. Information may be changed or updated without notice. LG may make any other changes to the site, the materials and the products, programs, services or prices (if any) described on the LG website at any time without notice. You must take your own precautions to ensure that the process which you employ for accessing this site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. LG does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this site or any linked site. LG will not be liable for any damages to, or viruses that may infect your computer or any other equipment as a result of your use of, or access to, or downloading of any material from the LG website. The LG website, the information and materials on the LG website, and the software made available on the LG website, are provided "as is" without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non infringement, or fitness for any particular purpose. Some jurisdictions may not allow certain limitations of warranties or damages, so some of the above exclusions may not apply to you. Access to this site may be terminated at any time by LG without notice. The disclaimers that are set out in these terms will nevertheless survive such termination.
LG Electronics Australia Pty Limited (LGEAP) is committed to conducting its business in compliance with all laws, regulations, codes and organizational standards, including the provisions of the Competition and Consumer Act 2010 (Cth) (the CCA). Compliance with these obligations is not just a legal requirement but is integral to LGEAP’s commitment to its employees, customers, consumers and the community. Compliance is a key element of LG Electronics Code of Conduct which is the foundation of LGEAP’s management philosophy and the way LGEAP pursues its vision.
The Board and the senior management team are committed to ensuring there is an appropriate compliance framework, resources and complementary controls in place to provide an appropriate level of confidence that the Company is operating in compliance with relevant laws, regulations, codes and organizational standards.
As part of this commitment, LGEAP maintains a comprehensive CCA compliance program. This program includes the appointment of a qualified and experienced Legal & Compliance Manager and Legal Counsel, provision of ongoing training and support to all LGEAP staff as to their obligations under the CCA and the impact of the CCA on their individual areas of responsibility. LGEAP also maintains an effective complaints handling process.
All LGEAP employees are required to maintain a good working knowledge of the CCA and uphold the LGEAP policy of compliance with its requirements. It is the responsibility of all employees to guard against a contravention. A contravention cannot be justified by reason of ignorance, good intentions or a failure to seek advice.
If you have a concern about an LG product or LGEAP’s compliance with the law, please contact us on 1300 LG CARE (1300 54 2273).
Your rights and responsibilities when submitting a complaint
LG sees every customer complaint as an opportunity to maintain confidence in its products and services. Listed below is what you can expect to occur if you make a complaint.
• If our products or services have not met your expectations or if you have a concern with LG, we would like you to tell us. You can telephone, email or write to us using the contact details on this website. The telephone number is 1300 LG CARE (1300 54 2273). Complaints received by email or letter may be initially responded to by telephone.
• We aim to resolve all complaints in a positive and expedient manner. LG will try to resolve your complaint at the point of first contact. However this might not always be possible.
• Where the issues are complex, additional time may be required to allow LG to conduct proper enquiries. Where this is necessary, you will be kept informed of the progress of the investigation and the expected timeframe for completion.
• Your LG Customer Service Representative will always provide you with his or her name. You can ask for your complaint to be escalated to a more senior person if your complaint cannot be resolved. That person will review your complaint and discuss the matter with you.
• If your complaint is not resolved to your satisfaction, you may wish to contact the Office of Fair Trading or similar government office in your State or Territory.
LG Electronics Australia Pty Limited is voluntarily recalling selected microwave ovens.
These products are being recalled due to the possibility of an electrical short circuit, which in extreme cases may result in an electric shock to the user.
Please refer to the serial range below for affected models:
Microwaves
Model numbers: MS-2346VR, MS2347GR
Serial number range: Serial numbers commencing 708 to 802
Manufactured: August 2007 to February 2008
Although the risk is low, customers are recommended to immediately cease use of the product.
WHAT TO DO
Customers with these affected products are requested to contact the Customer Information Line on 1800 506 154 9am to 5pm Monday to Friday to arrange for the product to be taken to an Authorised Service Centre for inspection and repair at no charge. Prior to calling, customers are asked to record their model and serial numbers to provide to LG’s Customer Information Line.
For further information contact the LG Customer Information Line on 1800 506 154 or visit
www.lg.com/au/general/legal.jsp
LG Electronics apologises for any inconvenience caused to customers.
See www.recalls.gov.au for Australian Product Recall Information.
LG Electronics Australia Pty Limited is voluntarily recalling selected dishwashers.
These products are being recalled due to the possibility of a fault with the solder joints on the circuit boards, which could overheat and in extreme case RESULT IN FIRE. Please refer to the serial range below for affected models:
DISHWASHERS
Model numbers
LD-14AW2, LD-14AT2, LD-4050W
Serial number range
Serial numbers commencing 307 to 312
Manufactured
July 2003 to December 2003
Although the risk is low, customers are recommended not to use the appliances unattended.
WHAT TO DO
Customers with these affected products are requested to contact the Customer Information Line on 1800 506 154 to arrange an appointment. LG service representatives will visit the Customer to replace the circuit board at no charge. Prior to calling, customers are asked to record their model and serial numbers to provide to LG’s Customer Information Line.
Please note that in September 2005 LG recalled the same models with serial numbers commencing 111 to 306. If you contact LG following the 2005 recall, and had your machine replaced, no further action is required. If you do not contact LG following that recall, you should do so now.
For further information contact the LG Customer Information Line on 1800 506 154 or visit
www.lg.com/au/general/legal.jsp
LG Electronics apologises for any inconvenience caused to customers.
See www.recalls.gov.au for Australian Product Recall Information.
LG Electronics Australia Pty Limited, in consultation with the Office of Fair Trading, is voluntarily recalling selected dishwashers and a washing machine.
These products are being voluntarily recalled as there is the remote possibility of solder joints in a batch of circuit boards within the serial number range below to overheat and in extreme cases may RESULT IN FIRE.
Dishwashers
Model Numbers
LD-12ASI, LD-12AW2, LD-14AW1, LD-14AT1, LD-14AW2, LD-14AT2, LD-4050W
Serial number range
111KW00001 to 306KW99999
Manufactured
November 2001 to June 2003
Washing Machine
Model Numbers
WD-8013F
Serial number range
204KW00001 to 306KW99999
Manufactured
April 2002 to June 2003
WHAT TO DO
Customers with these affected products are requested to contact the Customer Information Line on 1800 506 154 to arrange an appointment. LG service representatives will visit the Customer to replace the circuit board at no charge. Prior to calling, customers are asked to record their model and serial numbers to provide to LG’s Customer Information Line.
Please note that in September 2005 LG recalled the same models with serial numbers commencing 111 to 306. If you contact LG following the 2005 recall, and had your machine replaced, no further action is required. If you do not contact LG following that recall, you should do so now.
For further information contact the LG Customer Information Line on 1800 506 154 or visit
www.lg.com/au/general/legal.jsp#
LG Electronics apologises for any inconvenience caused to customers.
See www.recalls.gov.au for Australian Product Recall Information.
LG Australia has become aware that the control software of the initial production run of the WD-1018C washing machine applies European settings which causes these machines to run a shorter wash cycle, but use more water than LG Australian settings. This does not affect the washing performance.
LG Australia has commenced a program to upgrade the control software in all affected machines. If you own an LG WD-1018C washing machine please note the serial number & contact LG at the address below or call 1800 506 154 or by email wmrework@lge.com.au
to arrange for your machine to be upgraded if necessary. This work will be paid for by LG Australia.
Washing Machine Software Upgrade
LG Electronics Australia Pty Ltd
PO Box 212, Horsley Park NSW 2175