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Product Recall

LG Fridge Recall - Earthing Screw Issue


March 2010

LG has discovered that the earthing screw used to fasten the main earth wire on these fridges may be partially insulated which can result in a poor electrical earth. In units that are affected there is a low risk of consumers receiving an electric shock from their fridge. All units - which have been available at major retailers since May 2009 - have been removed from sale.

Am I affected?

If you own an LG side-by-side fridge, Non-Dispenser Model Numbers GC-B197WFI, GC-B197STS, GC-B196ACF and Dispenser Model Numbers, GC-L197HFS, GC-L197NFS and GC-P197WFS (Serial Number Range 904 to 906) this recall affects you.

How am I affected?

LG is committed to the successful, safe and speedy resolution of both of these issues with minimal inconvenience caused to consumers. We are therefore advising that you cease use of the products.

What do I need to do?

Please call our customer care line on 1800 506 154 to immediately organise repair of the side-by-side fridge.

LG believe that repairing the fridge (which only takes five minutes) will be the quickest and most convenient option for our customers. However, if this option is not what you want, then we are also able to offer a replacement fridge, or a refund. Consumers can talk through the most convenient options with our dedicated customer care team on 1800 506 154.

Customers should call the LG customer care line on 1800 506 154 for more information and advice on resolving the issues with these products.

Affected models

Model number: More details: Manufactured:
GC-B197WFI Non-Dispenser Model
Serial Number Range 904 to 906
May 2009
GC-B197STS Dispenser Model
Serial Number Range 904 to 906
May 2009
GC-B196ACF Dispenser Model
Serial Number Range 904 to 906
May 2009
GC-L197HFS Dispenser Model
Serial Number Range 904 to 906
May 2009
GC-L197NFS Dispenser Model
Serial Number Range 904 to 906
May 2009
GC-P197WFS Dispenser Model
Serial Number Range 904 to 906
May 2009

Resources

More Information Video

Where to find the Model and Serial Numbers

Fridge Side-by- Side Recall