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Product Support

Receive help on your LG product

Check out the latest information related to this product.

  • TV/Audio/Video
  • DVD & Blu-Ray Players
  • BP550


Warranty Information Labour 12 Months / Parts 12 Months More
If you need Repair Service, submit an online service request. Request a Repair

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

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  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.

    This manual is a document that describe the usage for the product.
  • Specification

    Specification is a detailed description of the criteria for the constituents, construction, appearance, performance, etc.

Software & Firmware


    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    Firmware update for BP255/BP350/BP450/BP550 (Version : BD.24065.60420.C) Reference

    Firmware update for BP255/BP350/BP450/BP550

    1. Update to newest firmware 

    2. Firmware Version : BD.24065.60420.C 

    3. Upgrade instruction is refer to the "Software Upgrade Guide BPSeries ENG.pdf" file 

    Firmware update for BP250/BP255/BP350/BP450/BP550/LAB550/LHB625/LHB645/LHB655/LHB675/LHB755 Reference

    Update to newest firmware

    1. Update to newest firmware 

    2. Firmware Version : H16IM2M0452

    3. Program upgrade instruction 
     1) Copy ?H16IM2M.ROM? File to USB. 
     2) Power on the set and connect USB in the Home menu status and then you can see the update process. 
     3) Press play button. ( Do not unplug USB until update is finished.) 
     4) If update is finished, the power will turn off automatically and restart. 
     5) Unplug the USB.

Help Library

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    App cannot be searched on iPad.
    • Troubleshooting
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    I can't connect coxial cable
    • Operation
    • DVD & Blu-Ray Players
    I see [AUTO TRK] on the display window
    • Operation
    • DVD & Blu-Ray Players
    LG Smart Blu-ray - Audio Settings
    • Operation
    • DVD & Blu-Ray Players
    It shows [Check the local code] on the screen