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Here's the LG warranty for your product. It contains information relating to repairs and other services. If you require further help or advice, please feel free to contact our Customer Information hotline.

Air Conditioners

For warranty service, please keep this warranty certificate and your receipt to validate proof of purchase.

Manufacturer's Warranty
Product: Residential Application: Commercial Application: Additional Warranty on Compressor
Window Unitary Two (2) Years Parts and Labour Two (2) Years Parts and Labour -
Portable Two (2) Years Parts and Labour Two (2) Years Parts and Labour -
High Wall Split Five (5) Years Parts and Labour Five (5) Years Parts and Labour* Plus an additional five (5) years limited warranty on the Compressor. This warranty is for parts cover only and does not include cost of labour, refrigerant or other consumables #
Cassette Split Five (5) Years Parts and Labour Five (5) Years Parts and Labour° -
Ducted Split Five (5) Years Parts and Labour Five (5) Years Parts and Labour° -
Multi F&FDX Split Five (5) Years Parts and Labour Five (5) Years Parts and Labour° -
Multi V VRF Two (2) Years Parts and Labour Two (2) Years Parts and Labour -

*Applies to purchases 1st November 2012 onwards
° Applies to purchases 1st June 2015 onwards
# Applies to purchases 1st September 2015 onwards

Residential Application: House, apartment, townhouse, villa or flat (excluding serviced apartments or holiday letting).

Commercial Application: Office, retail, wholesale, entertainment, recreation, health, aged care, school, college, universities or industrial. Hotel, motel, serviced apartment or holiday letting meaning short term transient accommodation.

Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, from the date of purchase and for the periods mentioned above, authorize a repair of your LG product, if, in LG's opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty.

This LG manufacturer's warranty only applies to service within Australia to units purchased within Australia. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Place of service
(If Applicable)

Repairs to units located within metropolitan areas or within LG's normal service area will be conducted at your premises free of charge. If you live outside of metropolitan areas under the terms of this warranty, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Service calls will be made during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge a fee for calls made outside these hours.

Services for which you
will be asked to pay

This LG Manufacturer's warranty does not cover:

  • Maintenance, repair or replacement of parts or consumables due to normal wear and tear.
  • Repair of cosmetic or physical damage.
  • Any problems or performance issues arising out of faulty or incorrect installation.
  • Any costs or additional labour associated with gaining access to a unit installed in restricted or unsafe locations (over 2.4 metres).
  • Damage/problems caused by storm, fire, flood, vandalism, misuse, negligence, Acts of God, earthquake, war, vermin or foreign matter entering the equipment (i.e. dirt).
  • Damage or deterioration caused to external surfaces or refrigeration coils caused by normal weathering or corrosive atmospheric conditions.
  • Repairs to units where the product is operated outside published maximum ratings.
  • Repairs to units where the product is used for a purpose other than "human comfort conditioning".
  • Repairs to units where the rating plate has been removed damaged or rendered illegible.
  • Repairs to units where the serial number has been removed or made illegible.
  • Repairs necessitated due to accident, neglect, improper storage or misuse.
  • Normal maintenance recommended by the owner's manual.
  • Unauthorised modifications, electricity surges or other defects in electricity supply, or external interference.
  • Repairs made to the unit by someone other than an LG Authorised Service Centre;
  • Use of non-LG approved accessories, components or equipment.
Owner's Responsibility

Normal maintenance recommended by the owner's manual is not covered by this express warranty and LG recommends that owners take the time to familiarize themselves with the operating and maintenance requirements, which include:

  • Cleaning of the air filters and replacement where necessary;
  • Operating and maintaining the product in accordance with instructions;
  • Ensuring that the air inlet and outlet on the outdoor unit is kept clear;
  • Replacing of batteries.
Other rights

The benefits given by this LG manufacturer's warranty are in addition to and do not limit or restrict any other rights and remedies that you may have under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to claim

To make a claim against this manufacturer's warranty, you must contact LG within the applicable warranty period, using the contact details below.


By Telephone

Australia - 7 Days, 7am-7pm

1300 542 273

By post (Australia Only)

Warranty Claims
LG Electronics Australia
PO Box 212
Horsley Park NSW 2175

When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem. This information will help LG provide fast assistance.



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