Australia - 7 Days, 7am-7pm1300 542 273
Here's the LG warranty for your product. It contains information relating to repairs and other services. If you require further help or advice, please feel free to contact our Customer Information hotline.
For warranty service, please keep this warranty certificate and your receipt to validate proof of purchase.
|Product:||Residential Application:||Commercial Application:||Additional Warranty on Compressor|
|Window Unitary||Two (2) Years Parts and Labour||Two (2) Years Parts and Labour||-|
|Portable||Two (2) Years Parts and Labour||Two (2) Years Parts and Labour||-|
|High Wall Split||Five (5) Years Parts and Labour||Five (5) Years Parts and Labour*||Plus an additional five (5) years limited warranty on the Compressor. This warranty is for parts cover only and does not include cost of labour, refrigerant or other consumables #|
|Cassette Split||Five (5) Years Parts and Labour||Five (5) Years Parts and Labour°||-|
|Ducted Split||Five (5) Years Parts and Labour||Five (5) Years Parts and Labour°||-|
|Multi F&FDX Split||Five (5) Years Parts and Labour||Five (5) Years Parts and Labour°||-|
|Multi V VRF||Two (2) Years Parts and Labour||Two (2) Years Parts and Labour||-|
*Applies to purchases 1st November 2012 onwards
° Applies to purchases 1st June 2015 onwards
# Applies to purchases 1st September 2015 onwards
Residential Application: House, apartment, townhouse, villa or flat (excluding serviced apartments or holiday letting).
Commercial Application: Office, retail, wholesale, entertainment, recreation, health, aged care, school, college, universities or industrial. Hotel, motel, serviced apartment or holiday letting meaning short term transient accommodation.
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, from the date of purchase and for the periods mentioned above, authorize a repair of your LG product, if, in LG's opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty.
This LG manufacturer's warranty only applies to service within Australia to units purchased within Australia. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Repairs to units located within metropolitan areas or within LG's normal service area will be conducted at your premises free of charge. If you live outside of metropolitan areas under the terms of this warranty, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Service calls will be made during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge a fee for calls made outside these hours.
This LG Manufacturer's warranty does not cover:
Normal maintenance recommended by the owner's manual is not covered by this express warranty and LG recommends that owners take the time to familiarize themselves with the operating and maintenance requirements, which include:
The benefits given by this LG manufacturer's warranty are in addition to and do not limit or restrict any other rights and remedies that you may have under law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To make a claim against this manufacturer's warranty, you must contact LG within the applicable warranty period, using the contact details below.
Australia - 7 Days, 7am-7pm1300 542 273
LG Electronics Australia
PO Box 212
Horsley Park NSW 2175
When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem. This information will help LG provide fast assistance.