Here's the LG warranty for your product. It contains information relating to repairs and other services. If you require further help or advice, please feel free to contact our Customer Information hotline.

Microwave & Lightwave Ovens

For warranty service, please keep this warranty certificate and your receipt to validate proof of purchase.

Manufacturer's Warranty
Product: Warranty Period: Special Warranty Conditions:
Lightwave Ovens 2 years parts and labour Magnetron: LG will pay for the costs of parts to repair the magnetron for a further EIGHT (8) YEARS which in LG's opinion needs repair because of a manufacturing or materials defect from expiration of the Original Warranty. Please note you must pay the costs of labour.
Microwaves 2 years parts and labour N/A

Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, from the date of purchase and for the periods mentioned above, authorize a repair of your LG product, if, in LG's opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty.

This LG manufacturer's warranty only applies to service within Australia to units purchased within Australia. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Place of service
(If Applicable)

Repairs to products which LG have designed to be in built-in and which are located within LG's normal service area will be conducted at your premises free of charge. If you live outside of this area under the terms of this warranty, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Service calls will be made during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge a fee for calls made outside these hours. Repairs to products which are not designed to be built in will be conducted at an LG Authorised Service Centre. Transportation costs to and from the Service Centre are not covered by this Warranty. Service Centers are open during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge an additional fee for service outside these hours.

Services for which you
will be asked to pay

This LG Manufacturer's warranty does not cover:

  • Repairs to products where the electricity rating plate has been removed, damaged or rendered illegible.
  • Repairs required because the unit has been connected to any voltage other than that shown on the rating plate.
  • Where the unit has been used for anything other than a normal domestic application.
  • Maintenance, repair or replacement of parts due to normal wear and tear or normal maintenance recommended by the owner's manual.
  • Accident, neglect, misuse or Act of God.
  • Alterations or repairs made to the unit by someone other than an LG Authorised Service Centre.
  • Unauthorized modifications or other acts, including spills of food or liquid, blown fuses, mains supply defects or external interference which is not a manufacturing or material fault.
  • Faults caused by damage by cockroaches, mice, rats or other insects or rodents.
  • Noise or vibration that is considered normal (e.g. noise of motor or warning beeps).
  • Use of the product beyond its intended purpose.
  • Removal of foreign objects or substances from the unit.
  • Repairs to household electrics.
  • Installation or instructions on how to use the unit.
  • If the customer does not notify LG of the alleged defect of the product during the applicable Warranty Period.
  • Units where the electricity rating plate or serial number plate has been removed, damaged or rendered illegible.
Other rights

The benefits given by this LG manufacturer's warranty are additional to other rights and remedies that you may have under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to claim

To make a claim against this manufacturer's warranty, you must contact LG within the applicable warranty period, using the contact details below.

Contact

By Telephone

Australia - 7 Days, 7am-7pm

1300 542 273

By post (Australia Only)

Warranty Claims
LG Electronics Australia
PO Box 212
Horsley Park NSW 2175

When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem. This information will help LG provide fast assistance.

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