Here's the LG warranty for your product. It contains information relating to repairs and other services. If you require further help or advice, please feel free to contact our Customer Information hotline.

Refrigerators

For warranty service, please keep this warranty certificate and your receipt to validate proof of purchase.

Manufacturer's Warranty
Product: Warranty Period: Special Warranty Conditions:
Non-Linear compressor models Two (2) years parts and labour Sealed System Warranty: LG will repair the sealed refrigeration system (compressor, condenser, evaporator, dryer and tubing) which in LG's opinion needs repair because of a manufacturing or materials defect for a FURTHER THREE (3) YEARS from expiration of the Original Warranty. The Sealed System Warranty covers the supply of parts only. You must pay the costs of the Authorised Service Centre.
Linear compressor models Two (2) years parts and labour Sealed System Warranty: LG will repair the sealed refrigeration system (compressor, condenser, evaporator, dryer and tubing) which in LG's opinion needs repair because of a manufacturing or materials defect for a FURTHER THREE (3) YEARS from expiration of the Original Warranty.

Linear Compressor Warranty: LG will repair the sealed refrigeration system (compressor, condenser, evaporator, dryer and tubing) which in LG's opinion needs repair because of a manufacturing or materials defect for a FURTHER FIVE (5) YEARS from expiration of the Original Warranty.

The Sealed System & Linear Compressor Warranties cover the supply of parts only. You must pay the costs of the Authorised Service Centre.

Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, from the date of purchase and for the periods mentioned above, authorize a repair of your LG product, if, in LG's opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty.

This LG manufacturer's warranty only applies to service within Australia to units purchased within Australia. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Place of service
(If Applicable)

Repairs to units located within metropolitan areas or within LG's normal service area will be conducted at your premises free of charge. If you live outside of metropolitan areas under the terms of this warranty, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Service calls will be made during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge a fee for calls made outside these hours.

Services for which you
will be asked to pay

This LG Manufacturer's warranty does not cover:

  • Units where the electricity rating plate or serial number plate has been removed, damaged or rendered illegible.
  • Units that have been connected to any voltage other than that shown on the rating plate.
  • Units that have been used outside the recommended operating conditions (such as temperature and airflow) or contrary to the instructions contained in the owner's manual.
  • Units that have been used for anything other than a normal domestic application.
  • Maintenance, repair or replacement of parts due to normal wear and tear.
  • Accident, neglect, customer misuse or abuse, or Act of God.
  • Alterations or repairs made to the unit by someone other than an LG Authorised Service Centre.
  • Faults caused by damage by cockroaches, mice, rats or other insects or rodents.
  • Noise or vibration that is considered normal.
  • Replacement of consumable items such as light bulbs and filters
  • Repairs to household electrics or plumbing.
  • Installation or instructions on how to use the unit.
  • Damage caused by transportation and handling including scratches, dents, chips and/or other damage to the finish of your product.
Other rights

The benefits given by this LG manufacturer's warranty are in addition to and do not limit or restrict any other rights and remedies that you may have under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to claim

To make a claim against this manufacturer's warranty, you must contact LG within the applicable warranty period, using the contact details below.

Contact

By Telephone

Australia - 7 Days, 7am-7pm

1300 542 273

By post (Australia Only)

Warranty Claims
LG Electronics Australia
PO Box 212
Horsley Park NSW 2175

When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem. This information will help LG provide fast assistance.

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