Here's the LG warranty for your product. It contains information relating to repairs and other services. If you require further help or advice, please feel free to contact our Customer Information hotline.

LCD Monitor

Manufacturer's Warranty

Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, for thirty six (36) months from date of purchase*, authorise a free of charge repair of your Monitor or its included accessories if, in LG's opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty, within such period.

This LG manufacturer's warranty only applies to service within Australia and New Zealand to units purchased within Australia and New Zealand. This warranty is not transferable and applies to the original purchaser only. No LG employee, product re-seller or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Place of service
(If Applicable)

Repairs on units with a specified screen size of 106cm or less will be conducted at a LG Authorised Service Centre. Transport costs to and from the service centre are not covered by this warranty. Repairs on units with a specified screen size larger than 106cm will be conducted at your premises if it is located within LG's normal service area. You will not be charged for travel. If you live outside this area, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Alternatively, you may transfer the unit to and from an LG Authorised Service Centre at your risk and expense. Service calls will be made during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge an additional fee for calls made outside these hours.

Services for which you
will be asked to pay

This LG Manufacturer's warranty does not cover:

  • The product is operated outside published maximum ratings.
  • The serial number has been removed or made illegible.
  • The battery has short circuited or the seals of the battery are broken or show evidence of tampering.

This LG manufacturer's warranty does not cover repairs necessitated by:

  • Accident, neglect, improper storage, misuse, exposure to moisture and dampness or act of god.
  • Improper installation, unauthorized modifications, liquid entering the unit, electricity surges or other defects in electricity supply, or external interference.
  • Repairs made to the unit by someone other than an LG Authorised Service Centre.
  • Tampering with or the breaking of the LCD screen.
  • Use of non-LG approved accessories.
Other rights

The benefits given by this LG manufacturer's warranty are additional to other rights and remedies that you may have under a law, in relation to the goods to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to claim

To make a claim against this manufacturer's warranty, you must contact LG within three (3) years of purchase, using the contact details below.

Contact

By Telephone

Australia - 7 Days, 7am-7pm

1300 542 273

By post (Australia Only)

Warranty Claims
LG Electronics Australia
PO Box 212
Horsley Park NSW 2175

When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem. This information will help LG provide fast assistance.

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