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No audio

  • Troubleshooting - Audio
  • Audio Distortion or Low / No Audio
  • Troubleshooting
  • TVs

NO AUDIO


 Issue


No sound coming out of television.



 Checklist

Please check below details if TV experiences video but no audio.


1. TV sound volume is set to “0”


2. TV is set to “Mute“


3. TV speaker is set to “off”


 

No audio although TV sound settings normal when using a set-top box.

     Check if set-top box sound volume could be set to “0” or “Mute”.





            TV mute, volume                Set-top box mute, volume

     (bottom center of screen)         (center or top of the screen)



 Troubleshooting


Check TV audio setting


[Setting menu] [Settings] [Audio] [Sound out] [TV speaker]





2012~2013 smart TV 


[Smart] or [Setting menu] [Settings] [Sound] [Sound out] [TV speaker]







 [Home] or [Setting menu] [Settings] [Advanced settings] [Sound] [Sound out] [TV speaker]





- Sound test


 2012~2013 smart TV


 [Smart] or [Setting menu] [Support] [Sound test]


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