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No Picture / No Video / Black Screen / Snowy Screen

  • Others
  • Others
  • Troubleshooting
  • Commercial TV, Commercial TVs, TV Accessories, TVs

TROUBLESHOOTING TIPS WHENEVER FACED WITH "NO PICTURE/NO VIDEO/BLACK SCREEN/SNOWY SCREEN."

u

Is there power running to TV? Front panel red LED indicator should be lit up.

IF YES proceed – IF NO get customer to plug TV in AC wall outlet or power bar.

 

v

Are there batteries in remote control? Are they inserted properly?

IF YES proceed – IF NO get customer to place batteries in remote controller.

 

w

Pressing HOME key on remote control, does the on-screen menu appear?

Pressing SETTINGS button on the side or rear of television panel, does the menu appear?

IF YES proceed – IF NO, TV is D.O.A. & service is required or return under 30 day warranty.

 

x

What is the video source customer attempting to watch? Has customer selected proper input?

Is device properly connected to television? Is the OUTPUT of device wired to TV INPUT?

 

y

In the case of snowy screen, is customer’s TV connected to an antenna or cable/satellite box?

IF ANTENNA did they run Auto Tuning? IF SET-TOP-BOX how is it connected to TV?

IF ANTENNA run Auto Tuning fully – IF SET-TOP-BOX select appropriate input (i.e. HDMI 1)

 

z

Is antenna a new installation or has it been used before and worked properly?

Is the coax wire running from the antenna down to television in good shape?

 

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In the case of a black screen has the video source been powered “on”?

Has the correct input been selected? IF NO do so – IF YES, TV is defective… service or return.

 

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Should you need to dispatch a service technician on account that all above troubleshooting tips have not resulted in providing a picture on screen do inform the customer that should the fault not be found that of the television customer will incur the costs of the service call.

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