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Home Theatre & Television setup: no sound from TV

  • Audio Issues
  • Others
  • Troubleshooting
  • Home Audio, Home Theatre Systems, SoundPlate, Video Players

u

Confirm setup consists of LG Home Theatre System, LG Television & cable set-top-box.

v

Best option: a) Set-top-box HDMI to HTS – b) HTS HDMI to TV HDMI 1 (ARC)

w

No HDMI 1.4 ARC feature on TV?: a) Set-top-box HDMI to TV – b) STB optical out to HTS

x

Should customer wish to hear sound from TV instead, ensure TV speakers are turned “on”

y

TV Home button > Audio settings > TV Speaker > On > ENTER

z

If SimpLink™ has been enabled, customer will need to switch audio output to TV

{

Press SimpLink button on remote > SimpLink menu pops-up > Scroll down to Speaker

|

Press ENTER then select between Home Theatre Speakers or TV Speakers > ENTER

}

Make sure volume is turned “up” and MUTE is turned “off”.

 

 

 

 

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