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Poor Picture Quality – Picture Test

  • Video Issues
  • Others
  • Troubleshooting
  • TV Accessories, TVs

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Should customers express concerns over poor picture quality on screen, have them test it.

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Press HOME > navigate to SETUP > press ENTER > On-screen display menu will appear

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Scroll down to SUPPORT > press ENTER

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Bring navigation cursor over Picture Test > press ENTER

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If the test picture doesn’t look good > select Yes > confirm with customer service required

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If the picture test is fine > select No > press EXIT > confirm with customer issue elsewhere

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Have customer check for problematic connections or external devices other than TV

 

Please note that said feature was introduced on 2011 flat panel display models.

 

 

 

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