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Netflix- "Cannot Connect To Netflix" Error Message

  • Troubleshooting - Applications Netflix
  • Cannot connect to Netflix Error Message
  • Troubleshooting
  • Commercial TV, TV Accessories, TVs
TV- Hulu- General Operation

NETFLIX- "CANNOT CONNECT TO NETFLIX" ERROR MESSAGE

This type of error message is usually the result of an incorrect network setting within the TV.

Is the television properly connected to the home network?

If so, check the network speed.

If not, refer to Troubleshooting a Wired or Wireless Network for further assistance.

Network Speed Test

The network speed can be tested by using the Vudu application installed on the device. Use the following steps to check the network speed:

Select Vudu from the Television’s Premium Apps Menu.

Scroll over to the My Vudu tab from the Vudu home page.

Highlight Info & Settings in the My Vudu page.

Start the test and allow the minute to elapse to get a good idea of what bandwidth you have available for wired/wireless streaming.

Note: For the best streaming experience, LG recommends a download speed of at least 5Mbps. If your network speed meets the requirements, check for software updates.

Network Speed Requirements:

For a smooth playback experience, a broadband internet connection is recommended.

Netflix requires a download speed of at least 3 Mbps (Megabits per second) for High Definition streaming.

Netflix requires a download speed of at least 1 Mbps for Standard Definition streaming.

Note: This does not mean that if your network meets the minimum requirements that you will have uninterrupted playback.

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