Skip to Contents
Close

Help Library

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

Clothes Are Not Clean

  • Clothing Issues
  • Clothing Not Clean
  • Troubleshooting
  • Washer & Dryers, Washing Machines

CLOTHES ARE NOT CLEAN

Simple troubleshooting can usually resolve most cases where your clothing is not coming out clean at the end of the cycle. Some steps and items to check are:

Inlet Hoses

Load Size and Settings

Detergent Usage

Regular Maintenance

Leveling

Marks / Streaks

Odor in the Fabric

Inlet Hoses

If the hot and cold water inlet hoses are reversed, the washer will not get the correct water temperature when needed, thus it will not wash and rinse properly. Make sure that the hot and cold hoses are connected to the respective inlet valves on the back of your washer.

Load Size and Settings

If your washer is overloaded, the machine will not wash and rinse properly because the clothing is not able to tumble properly. There will also not be enough detergent to clean the clothing effectively. If this is the case, remove a couple of items from the load and perform a ‘Rinse and Spin’ cycle. Do not fill the drum more than ¾ of the way full, or no more than 22 lbs of dry linen.

It is also necessary that the settings on your washer be set properly for the load. Different fabric types require different wash/rinse temperatures, spin speeds, and wash times. Follow the instructions on the clothing fabric care labels. Also, be sure that the soil level is set properly for the load. The dirtier the items you are putting in the washer, the higher you will want to set the soil level.

Detergent Usage

If too much detergent is used, or non-HE detergent is used, the machine will not clean effectively. This is because oversudsing of the detergent decreases tumbling action and does not rinse well. Furthermore, residue can build up in the washer which will deposit extra detergent on clothes and deposit soil back onto the clothing. Follow the manufacturer’s recommended amount for detergent usage.

Regular Maintenance

Front load washers require regular maintenance to maintain optimum performance. If this maintenance is not followed, residue can accumulate in the drum which results in detergent and soil being deposited back onto the clothing. It is recommended to perform the maintenance on your washer once or twice a month, depending on usage of your machine.

Leveling

If your washer is not leveled properly, the unit’s cleaning performance will be hindered. This is because an out of level washer will not fill properly, dispense correctly, or drain correctly.

Marks / Streaks

If you are seeing marks or streaks on your clothing, this is likely the result of mold or mildew residue that has re-deposited back onto the clothing. If this is the case, perform a ‘Tub Clean’ and the regular maintenance to help resolve this problem.

Odor in the Fabric

Items such as socks, towels, or fluffy type items are very absorbent. If your washer hasn’t been regularly cleaned and maintained, or if too much detergent has led to a buildup of residue, the odor may be absorbed into the fabric of these types of items. If this appears to be the case, perform a ‘Tub Clean’ cycle and the regular maintenance on your washer to clean the drum of the machine thoroughly.

To remedy the odor issue with the clothing items, run them through an entire wash cycle with no detergent or additives after the maintenance has been performed. This will usually rinse away the residue that’s been absorbed into the items.

Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500