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Touchscreen malfunction while charging

  • Display
  • Frozen Screen/ Not Responding
  • Troubleshooting
  • Cell Phones, LG Friends, Tablets

TOUCHSCREEN ISSUES WHEN PHONE IS

CHARGING

 

 

Touchscreen malfunction during charging

 

 

symptom Symptom

 

              Touchscreen malfunction experienced while phone battery is charging.

 

 

cause Cause

 

              - When a charger produced by a manufacturer other than LG is used, the touch screen may

                malfunction. 
                Low-priced chargers with different rated voltages may cause more errors due to noise

                interference.

 

              - If malfunctions occur at the same time and same place, it may be due to external environment.

 

              - If you observe errors when charging the phone or using the phone by connecting it via USB or

                HDMI (MHL), noise interference from connected peripheral devices may be the reason.

how to fix How to fix

 

              cell phone charger

                                               Cell phone charger

 

              - It is recommended that you use the LG charger. 

 

              - If the touch screen continues to malfunction with the LG charger, please proceed with following

                steps to check possible cause. 
                1) Please verify area (home, office or particular wall outlet) and when (daytime or night)

                    malfunction occurs
                2) If error appears regardless of time and place, please contact LG customer service call

                    interaction center at 1-888-542-2623 for technical assistance.

 

              - See if other devices are connected. If the touch screen errors are caused when connected via

                USB or HDMI (MHL), it is likely due to the noise coming from that environment. If you face difficulty

                using your phone, please contact LG customer service call interaction center at 1-888-542-2623

                for technical assistance.

 

              - Make sure your phone is upgraded to the latest firmware version.

 

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