ERROR DUE TO INSTALLATION OF
Phone not working properly after installing an app
Downloaded apps can cause phone errors. Take caution whenever downloading free apps
with low ratings or others from unreliable sources such as Blackmarket or MyMarket to avoid
any phone malfunction.
Applicable: All smartphones
Errors can occur when you download and install an app from the Play Store. Please restart
the phone in Safe mode when your phone fails to power on or you cannot remove the app.
Running Safe mode
Press and hold the Power button when your phone is on. Tap and hold Power Off to see a
pop-up saying “Restart in Safe mode”.
After restarting in Safe mode, go to Menu (Apps) > Settings > General > Apps to manage
Safe Mode will be indicated at the lower-left corner of the screen. To disable the mode, turn
off your phone and then back “on” again.