65LX770H

DISPLAY TURNS OFF AUTOMATICALLY AFTER 4 HOURS USAGE .

u Checking the obvious: Volume, Mute, SAP, TV Speaker and source signal v Is sound coming “on” when increasing volume with remote? Does icon show up on screen? w If customer answers “no” to both have them try the volume button on the front panel of TV. x If still no audio, has the MUT...

u Are there batteries in the remote controller? Are they installed correctly? v When pointing at the TV and pressing any key does the remote red light IR indicator turn “on”. w If not, batteries might be done, installed incorrectly or defective. Replace batteries. x If yes but regardl...

u Ask customer to be precise about poor color quality concerns. What exactly? v Is customer experiencing same issues despite Video Picture Setting Preset? w MENU > PICTURE > Picture Mode have customer toggle between picture modes. x If Color or Tint settings have been altered accident...