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Product Support

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Check out the latest information related to this product.

  • TV/Audio/Video
  • TVs
  • 65UH7700


Warranty Information Labor 1 Year / Parts 1 Year More

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

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  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.
  • User Guide

    This manual is a document that describe the usage for the product.
  • Specification

    Specification is a detailed description of the criteria for the constituents, construction, appearance, performance, etc.

Software & Firmware

  • Software Update

    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    SW File(Version 05.30.03) for OLED*5B6P-U,**UH7650-UA,**UH7700-UB, **UH6330-UB Reference

    Detailed applicable model list : Please check with reference Tab exactly)

    * SW information 

    1. Improvement 
     1) Added notification pop up for when app is no longer supported
     2) Change in background image of no signal screen
     3) Change in Amazon HDR mode  

    2. Applicable model list 

    3. Release History 
    1. To apply Netflix promotion 
    2. To improve 'No signal' problem happening upon HDCP 2.2 certification 
    3. To improve HDR performance with 4K Blu-Ray player connection 

    1. Apply to Dolby HDR for VUDU 
    2. Apply to HDR PQ for Amazon 

    1.Improve Dolby HDR Pop-up issue 

    1. Improve that motion remote controller doesn’t work after blue-tooth initialization pop-up. 
    2. Improve the lip-sync issue in RF DTV. 

    1. Improve the Sony PS4 Pro no signal issue (HDCP fail) 

    1. Apply the HDR Game mode. 

    1. Add the HDR Game mode to improve the input lag 
    2. Improve the video tearing issue in HDR 4K input and Game mode setting 

    1. Improve the Judder issue in 60hz motion. 

    1. Improve the TV reboot issue while playing MLB CP contents.

    1. Added notification pop up for when app is no longer supported
    2. Change in background image of no signal screen
    3. Change in Amazon HDR mode 

    Software File (Version 03.10.16) Reference

    The latest firmware file for upgrade


    To use the above .zip file:
    1. Click the download link and choose SAVE when prompted (trying to run a .zip file will go on endlessly without ever completing the task).
    2. Locate the downloaded file. It is usually located in the Downloads folder of your computer.
    3. Right-click and choose Extract, Extract All, or Extract Here (whichever option you see).
    4. Choose a location for the file being extracted (using default location should be fine).
    5. In the case of an executable file (.exe), once unzipped, click and run.
    6. In the case of an HTML file, once unzipped, you should see one FILE and one FOLDER. Right-click the FILE, choose OPEN WITH, then choose a web browser (Internet Explorer, Google Chrome, Firefox, etc.)

Help Library

    • Troubleshooting
    • TVs
    webOS TV SmartShare™ – PLEX Media Server App
    • Troubleshooting
    • TVs
    Wireless network connection issue (Wi-Fi)
    • Operation
    • TV Accessories, TVs
    Picture Size or Aspect Ratio
    • Troubleshooting
    • TVs
    Netflix won’t load – webOS 1.0 Smart TV
    • Troubleshooting
    • TVs
    Locate model and serial numbers on LG Home Entertainment products (TV, audio, Blu-ray)

Video Tutorials

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