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3D Movie not displaying in 3D mode

  • Disc Playback Issues
  • Others
  • Troubleshooting
  • Blu-ray/DVD Players
  • Last Updated 16/01/2013

1.       Is a 3D Blu-ray player being used? 

a.       In order to view 3D content, a 3D Blu-ray player must be used.  A regular Blu-ray player will not have the option to activate 3D content.

2.       Is the correct type of 3D disc being used in the Blu-ray player?

a.       One of the following symbols/logos should be displayed on the 3D Blu-ray disc.  

b.      In order for 3D content to be displayed using the LG 3D shutter glasses, a 3D Blu-ray Disc must be used.

c.       A ‘3D Only’ Blu-ray disc is not formatted for 2D playback and can only be played using 3D technology.

d.      Some DVD/Blu-ray manufacturers make 3D DVD’s or Blu-ray movies that require passive lenses (paper glasses) which are usually supplied with the movie.  The glasses are usually chromatically opposite such as red & cyan.   These types of movies cannot be viewed with LG 3D Shutter glasses.  If you are attempting to view this type of disc, deactivate all 3D options on the BD Player and TV.  3D DVD’s will have the option to activate 3D content using the Disc content menu, not the BD Player or TV menu.

3.    Is the 3D Blu-ray player connected to a Wireless Media Box (AN-WL100)?

        The 3D feature will not work with the Wireless Media Box.  To play 3D content, the 3D Blu-ray player must be connected directly to the TV using an HDMI cable.                        

4.       What cables are being used to connect the 3D Blu-ray Player to the 3D TV?

        Specifications required the use of a version 1.3 HDMI cable or higher to view 3D content.  If the cable being used is an older version, it may be necessary to upgrade to at least a 1.3 version HDMI cable.

5.       Has the 3D feature been turned on in the 3D Blu-ray player’s menu?

a.       When an HDMI version 1.3 cable is being used, the 3D feature must be activated in the Blu-ray player.  Once this option is turned on, it should remain on unless changed by the user.  Check the Blu-ray player’s operation manual for instructions to activate this feature.  When an HDMI version 1.4 cable is being used, the auto-detect feature will enable 3D content automatically.  The minimum cable requirement to view BD 3D content is HDMI version 1.3 or higher.

b.      To activate BD 3D content using an LG BD 3D Player,  access Home Menu àSetup Menuà3D Mode “ON”

6.       Has the 3D feature been activated on the Television?

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