Top Management Message

CEO Message

What is your opinion of sustainability management?

The most important principle for a company to maintain its sustainability is essentially to secure competency in its field through sincere commitment to the basics. For manufacturers like us, the most important and basic competency is “quality”. Quality is our promise to the customer and it cannot be compromised. A company that fails to remain faithful to this promise will inevitably cease to exist. In addition to customer engagement, commitment to stakeholders is also the company’s fundamental role, a responsibility that is no less important than the company’s obligation to guarantee the quality of its products.

What are the major achievements of 2010 in terms of sustainability management?

To successfully achieve sustainability management, it is crucial to establish a company-wide baseline. In 2010, we introduced a “Global Labor Policy”, establishing the company’s baseline to over 120 worksites and offices worldwide. At the same time, we established a “Supplier Code of Conduct” to encourage our partners’ and suppliers’ commitment to sustainability management. In addition, we have been holding consultation meetings with our stakeholders twice a year to better understand their opinions and interests concerning our business. It is our aim to quickly grasp the market’s and the stakeholders’ sentiments and respond in a proactive manner. I believe that the Union Social Responsibility (USR) activities being led primarily by the LGE labor union since January 2010 opens a new chapter in labor’s commitment to society.

What is future direction for LG Electronics’ sustainability management?

It is essential for LGE to get back to the basics to achieve sustainability management. To neglect consistency and solely seek out the new and trendy is inconsistent with LGE’s culture and business philosophy.

We will continue to improve upon our competitiveness and conduct our activities based on the principle of building a sustainable company and harmonized community. At the same time, we will strive to promote a climate that values and respects LG Electronics’ Jeong-Do Management philosophy.

Thank you.