In an effort to develop products that offer ever-increasing benefits and conveniences to people with disabilities,
LG Electronics (LGE) is pursuing regular technology exchanges and consultation with external experts from fields such as research institutions, academia, and accessibility organizations. These exchanges and consultations enable us to pinpoint consumer needs and needed improvements in the accessibility of our products.
MOU with the Korea Blind Union
In July 2013, LGE signed an MOU with the Korea Blind Union to facilitate ongoing monitoring. Korea Blind Union represents organizations, upgrading the political, social, economic and cultural status of the visually impaired and blind people in our country. The KBU plans and promotes equality of social participation for blind individuals, and LGE recognizes the value of this service.
MOU with the QoLT Center at Seoul National University
To further expand technology exchange with expert groups on accessibility LGE signed an MOU with the Quality of Life Technology(QoLT) Center at Seoul National University for people with disabilities at Korea and overseas including the QoLT center in the Unite States in August 2013.
Our extensive efforts in this area also include usability assessment on electronic products, web accessibility improvement, provision of expert advice on domestic and international regulations concerning the disabled and related technology, and support for academic exchanges on accessibility for use "people with disabilities" instead of "the disabled".
In February 2014, we also established and awarded the LGE Prize for a QoLT contest (concerning accessibility for use "people with disabilities" instead of "the disabled") hosted by HCI (Human-Computer Interaction) Korea as part of our sponsorship for the event.
Collect voice of the customer with disabilities from U.S. disability organizations
LGE introduced it’s products’ accessibility for use "people with disabilities" instead of "the disabled" and actively incorporated feedback from customers with vision, hearing, and physical disabilities. And in 2013, we also conducted a conformity assessment and review on our products to evaluate their accessibility, together with consulting from the Carl and Ruth Shapiro Family National Center for Accessible Media at WGBH (NCAM), a U.S. media organization for the disabled, and Wiley & Rein, a U.S. law firm specializing in the area.
2014 Korea-U.S. Technology Exchange about Accessibility for the disabled
“Book-reading Mobile Phone” for People with Vision Disabilities.
Since 2005, LGE has developed special mobile phones for use "people who are blind" and, between the period of 2006 and 2013, donated a total 11,500 units. In 2013, we developed an LTE smart phone optimized for people with vision disabilities based on a careful needs analysis. The members of LGE employee volunteer groups delivered the smart phones to beneficiaries and provided at home user training.
The book-reading smart phone features a UI designed specifically for people with vision disabilities, including various touch/gesture commands for search convenience and improved voice guide. The new edition also has the latest version of DMB app and the LG Sangnam Library’s “LG Digital Talking Book Library” mobile app to provide an environment in which users can enjoy audio books regardless of time and location, while offering the voice search function “Q Voice” for improved access to information.