Skip to Contents

Customer Privacy Protection

Information security activity is recognized as an essential factor for LG Electronics’ sustainable growth and we are implementing diverse activities for customer privacy protection.

Based on close communication and collaboration between our information security and legal teams, LG Electronics carefully monitors privacy protection legislations around the world and responds to them as immediately as possible. Thanks to our vigilant response, LG Electronics received no customer complaints concerning breach or protection of personal information.

Global Information Security Policy

With the Corporate Information Security Regulations as the governing principle, LG Electronics established the Corporate Information Security Rules and the Personal Information Protection Rules. All related policies conform to these rules to ensure that information security management at all business sites is operating at the highest level. These measures allow us not only to maintain a high level of information security management across the board, but also to enhance our corporate credibility by ensuring policy consistency across all business sites.

Implementation of Global Standard

Diagram of Corporate Information Security Regulations, scope of implementations and principles.

Compliance Risk Management on Personal Information Protection

National governments across the world are strengthening laws and regulations on personal data and privacy protection, as attested by the European Union’s plan to implement stronger and more extensive data protection regulations, Russia’s new personal data localization law, and amendments to China’s Consumer Protection Act which extend the law’s coverage to the protection of personal information and privacy. As a global corporation whose operations span international boundaries, LG Electronics is implementing real-time responses to establish compliance with local data protection and privacy laws and regulations.

LG Electronics makes every effort to safeguard personal information provided by customers, and ascertains our efforts and results externally through domestic and international certifications. In 2012, we acquired the PIMS (Personal Information Management System) Certification, issued by the Korea Communications Commission and managed by the Korea Internet and Security Agency, and have our management system validated on an annual basis through the reinstatement process. In 2015, we acquired the BS10012 certification (British Standard Data Protection Specification for a Personal Information Management System), demonstrating our commitment to customer privacy and personal information protection internationally as well. We will continue to work on acquiring and retaining PIMS certifications in Korea and overseas to demonstrate our commitment to customer privacy and earn customer trust across the globe.

Assessment of Personal Information Management

LG Electronics conducts a corporate-level annual assessment of its business sites and subsidiaries to evaluate their level of personal information management, and they are required to perform the same assessment internally on a semiannual basis. In order to gain public confidence in our stewardship of personal information, we submit ourselves to an annual certification process performed by the Korea Internet & Security Agency (KISA), and receive a biannual assessment from LG Corp. to identify and address risks.

Personal Information Impact Assessment System

LG Electronics has established a personal information impact assessment system to prevent compliance risks associated with related laws and regulations and to systematically and automatically manage personal information data and associated risks at a corporate level. With the system in place, we have the infrastructure to prevent non-compliances and information breaches, and to manage personal information systematically at a corporate level, thereby minimizing risks as well as potential damages.

Customer Privacy Protection

Download the report (PDF)

2013 2014 2015 2016