Product Quality And Safety
LG Electronics places the highest value on providing customers with reliable products which they can use in a safe way.
Product safety must be ensured under any circumstance, and product safety has the highest priority over sales objective, product design, marketability and expense issues. All staff at LG Electronics will exert their best effort to observe standards for the product safety system, acknowledging that safety is a fundamental value of products.
With the strong encouragement of the CEO, LGE has reinforced to the enterprise QA organization, and is shaping the corporate culture to allow neither the slightest quality problem nor compromise on quality under the vision of “LG Electronics, Perceived as World Best Quality by Customers and Consumers”. LGE is also trying to provide consumers with the high-safety products by promoting enterprise quality activities and quality awareness.
Product Safety Awareness
LGE established the product safety regulations including the product safety design checklist to ensure safety proactively, and ongoing efforts are made to enhance the safety awareness of all employees. Product safety regulations provide “product safety awareness” to ensure thorough product safety.
Quality Management System
LG Electronics has been operating 'Consumer Centered Management' system in Korea since 2007. CCM is the certification scheme by Korea Consumer Agency and Korea Fair Commission, evaluating whether corporate's activities are structured for consumer and has been implementing corrective actions continuously. Also, LGE has established and has been managing an integrated certification system for ISO 9001 in Korea. Each overseas production subsidiary has been also managing its ISO 9001 certification system. In addition, we have reinforced organizations related to Six Sigma to establish its strategy and future direction and quality management system based on Six Sigma all through the value chain including R&D, production and product use stage. Most of employees excluding staffs of partial support departments are required the Six Sigma Belt for their promotion requirements. And we've continuously fostered product quality experts based on related training programs.
Stronger Quality Management Accountability
We implemented certification and approval process for key product parts such as motors and PCB assemblies, expanding our quality inspection system from new products/models to include product parts. And we created a product quality and safety evaluation system that performs basic quality and safety evaluation for products at every production stage. Consisting of seven stages from product planning and development to sales, this system only allows shipment of products that clear all seven quality gates. Under the quality gate system, all LGE products undergo a safety check at each quality gate based on a checklist, preventing shipments of products with quality or safety issues. We also facilitate a corporate-wide exchange between quality and safety experts, such as the Product Liability Technology Council.
Product Quality and Safety Assessment System
Cultivation of Product Quality and Safety Specialists
LG Electronics launched the Quality College Program in 2012 to offer training on product quality and safety to employees (Korean and overseas) and core personnel from suppliers. With a primary focus on enhancing our employee capability in product quality and safety, the Quality College Program offers 16 position- and job-specific courses as requirements and 20 expert track courses as electives, including Advanced PL, Green Auditor Certification, and Six Sigma. We also provide seven courses for employees undergoing job or role changes, such as “Business Leader” candidates, entry-level recruits, new hires, and newly promoted managers. In 2015, we provided 45 in-class training courses in 120 sessions, with a total of 3,382 individuals completing the program. The Quality College has trained more than 12,000 individuals and offered a total of 404 sessions over the past three years. In order to cultivate quality experts in highly specialized areas, we also offer preparation courses for Certified Reliability Engineer (CRE) and Certified Quality Engineer (CQE) examinations, and recently opened a course for U.S. Certified Fire and Explosion Investigator (CFEI).