FAQs

Q78. What is the compatible OS for UP3?
The UP3 is compatible with Window 98/SE/ME/2000/XP, Apple Mac OS 9.0 or later and Linux 2.4.0 or later.
It does not need any other S/W to use it but you need to install Win98 driver before using it with Win98 OS.

Q77. Is additional software required for storing music files on a UP3?
It doe not need S/W, Basically it works like USB flash Drive.
To use the MP3 function, you need to store music file on Juke box folder.
The folder will display on the monitor automatically when you connect UP3 to USB Port.

Q76. How many songs can be stored on a UP3?
Up to 120 songs on the 512 MB model and up to 240 songs on the 1 GB model
(Based on 128 kbps MP3 files at 4 minutes per song).

Q75. How many play modes does UP3 support?
UP3 Player support four kinds of mode.
Random, Replay Whole Track and Replay one Track
According to the playback modes, LED indicator will be changed like below.
To change the play mode, please press “M” button

Q74. Is it possible to send music file from music CD to UP3?
It is not possible. It doe not support direct encoding function.
To extract music file from CD, you need to change the file format to MP3 and store it on the UP3 player.

Q73. What kind of equalizer does UP3 support?
UP3 Player support four kinds of equalizer.
Classic, Jazz, Rock and Basic
According to the equalizer, LED indicator will be changed like below.
To change the equalizer, please press “M” button

Q72. My computer is just support USB 1.1, can I use UP3 with my PC?
Yes, but data transfer speed will be more slow than USB2.0

Q71. How I can download firmware and update UP3?
Basically UP3 player is working like USB Flash Drive.
Please fallow the steps.

Download
www.lg.com => Download (Software) => Search (Select Continent / Country) => Flash memory Media => UP3

Update
1) Connect UP3 to USB Port.
2) Copy the firmware and store it to UP3. (*You should not drop it on Juke box folder)
3) Disconnect UP3 player from USB port.
4) Press the power button
(*During upgrade firmware, LED indicator will blink for 5sec and turn off automatically)
5) To use UP3, please press the power button again.

Q70. I have lost UP3 CD, but I want to use manual and window 98 S/W. How I can get it?
Please visit our website and download S/W and Manual.
www.lg.com => Download (Software or Manual) => Search (Select Continent / Country) => Flash memory Media => UP3

Q69. My PC OS is Windows 98 (or Windows 98SE), can I use UP3?
Yes, you just need to install Win98 S/W before connecting UP3 to your PC

Q68. What kind of file structure does UP3 have?
The file structure is FAT32, it is factory default mode, please do not change the format.

Q67. What kind of music file format does UP3 support?
It supports MP3,WMA,OGG,ASF(Audio) files.

Q66. Does UP3 support AAC or AC3 music file format?
No, it is not available, UP3 support MP3, WMA, ASF and OGG file format.

Q65. Can I use UP3 with both a Macintosh and a Windows computer?
Yes. When you place UP3 in disk mode, you can use it to transfer data between multiple computers, running either operating system.

Q64. Can I use UP3 with Mac or Linux based computer?
Yes, it is possible, if there is USB port.
But UP3 is support Mac OS 9.0 or later and Linux kernel 2.4.0 or later.
Please check your OS version before using it.

Q63. How long does a UP3 play music continuously?
Approximately 10 hours (Condition: MP3 file / 128kbps)

Q62. How can I charge UP3 and I know if UP3 is charging?
Connect it to USB port of PC or USB hub (External power needed)
The front LED should be Red if it's charging (or Blue if it's fully charged).
If it's not charging (such is the case if it's connected to a low-power USB port on a keyboard), You will not see a front LED.

Q61. How do I know whether UP3 charge completed or not?
During charge UP3, LED will display red color and it will be changed blue color when the charge completed.

*Note : LED will be changed from Red to Blue color when it is charged over than 80% and it takes 1hour 30min but if you need 100% charge, it will take more 30min. Totally UP3 takes 2hours for 100% charge.
Q60. During connect UP3 to USB port, is it possible to hear music?
It is not possible.

Q59. How I can check the battery condition of UP3?
During playback music, LED will be blinking per 5sec and it also blink when you press a button for operating a UP3.
The blink LED color tell you the status of battery. (Full : Blue / Middle : Green / Red : Low)

Q58. Can I use it as an USB flash drive?
Yes.

Q57. I bought UP3, I would like to buy music file from internet and download it. What kind of DRM (Digital right management) does it support?
UP3 support MS(PD) DRM, please check the DRM format before buy music file from internet.

Q56. What is included in UP3?
UP3 is including earphone, user’s quick guide, neck lace and CD.

Q55. My UP3 can not playback ASF file.
UP3 support ASF file format but it just support audio ASF file.
Please check the file format whether it is movie ASF file or not.

Q54. Despite press the play button, my UP3 does not work.
Please check backside of UP3 whether hold switch in the lock position or not.

If yes, please move the switch to the unlocked position. Q53. What Interface are supported by LG USB Drive?
LG USB Drive supports the USB 2.0 interface. It can be inserted directly into the USB port or connected to the computer through a USB extension cable for easier access.

Q52. Will my LG USB Drive work in a USB 1.1 port?
USB 1.1 is generally compatible with USB 2.0. Your LG USB Drive should work in any USB 1.1 port.

Q51. Does LG USB Drive need battery?
LG USB Drive is compact, removable and portable flash memory based data storage device that works via your computer's Universal Serial Bus (USB) interface. LG USB Drive does not require battery or any external power because the LG USB drive uses the power supplied by the computer or USB device it is plugged into. You can store and read files of any type in LG USB Drive, and then transport them to any other computer that has a USB interface.

Q50. What Operating systems does LG USB Drive work with?
LG USB drive works with Microsoft Windows 98/98SE/ME/2000/XP.

Q49. After installing the drivers, the LG USB Drive Product does not appear as a removable disk.
Open Device Manager. You will see the LG USB Drive Product with a yellow ""!"". Remove the device from Device Manager. Unplug and plug the device. Windows will detect and install the device.

Q48. Does LG USB Drive work for Windows NT?
No. Windows NT does not support mass storage devices that use USB interface.

Q47. Does LG USB Drive need the driver to be installed?
You need to install the driver only for Microsoft Windows 98/98SE, because it does not support mass storage device completely. You need not to install any driver for other Windows systems.

Q46. Do I need any software or drivers to use my LG USB Drive?
If you are running on Windows 98 or 98SE, you must install a driver to use your LG USB Drive. Some models ship with SecureCell or LG XTICK installed. The Utility program application allows you to use many useful applications.

Q45. Is the LG USB Drive compatible with the Macintosh or Linux platforms?
At this time the Secure Cell or XTICK application is only supported on the following platforms: Windows 98, Windows 98SE, Windows ME, Windows 2000, Windows XP.

Q44. What Memory sizes are available?
LG USB Drive is available in 64MB, 128MB, 256MB, 512MB, 1GB. Some models are available in 2GB.

Q43. How long can I use LG USB drive?
The lifetime of LG USB Drive is related with the expected lifespan of flash memory. Like all semiconductor technology, flash memory has no moving parts and is expected to last for 10 years at least.

Q42. How fast is LG USB drive?
As LG USB Drive uses adapting flash memory, its internal speed is very fast. But, because the current USB specification, version 2.0, LG USB Drive supports about up to 20MB/sec.

Q41. How many LG USB Drive can be connected at the same time?
Theoretically, you can connect up to 127 LG USB Drive to a computer at the same time. If your computer is lack of available USB ports, you can expand the number of available ports by using a USB hub.

Q40. Can LG USB Drive be pulled out when the red LED light is flashing?
No, you should not remove LG USB Drive when the red LED is flashing. Removal at such times may cause the loss of data and damage to the device.

Q39. What is the function of the LED on the LG USB Drive?
When LG USB Drive is first plugged into the USB port of your computer, the LG USB Drive LED turns on and off. This means that your computer has recognized your LG USB Drive. During a file transfer, your LG USB Drive LED will flash. Do not unplug the LG USB Drive during a file transfer. Doing so may cause corruption of the data being transferred, or cause corruption of the FAT table of your LG USB Drive. If the FAT table is corrupted, the LG USB Drive can go back to its original working condition by formatting it; however, your data will be lost.

Q38. After data has finished transferring from my LG USB Drive the LED still flashed. Why?
A computer finishes data transfer from the CPU to the built-in buffer memory. In this case, the computer thinks that the data transfer has finished; however, it takes more time to transfer data from the buffer to the LG USB Drive. This causes the LED to continue flashing. Please do not unplug the LG USB Drive while the LED is flashing. This may damage your data or your LG USB Drive FAT table.

Q37. I do not have any driver CD-ROM what can I do?
Go to the http://www.lg.com website and download and install the driver installation program.

Q36. My computer does not recognize LG USB Drive.
Click Start Settings Control Panel System and select Device Manager tab. Then check whether your computer has a USB controller. When your computer has a USB controller: If LG USB Drive is configured as an unknown device, remove it by clicking [Remove] and install the driver again. If LG USB Drive is not configured as an unknown device, re-install the driver using the New Hardware Installation applet.

Q35. I plugged LG USB drive into the USB port of my computer. But I Still cannot fine the “removable disk” icon from My Computer or Windows Explorer.
Please unplug LG USB Drive and plug again. If your operating system is Microsoft Windows 98/98SE, ensure that you have correctly installed the driver.

Q34. I have deleted data from LG USB Drive by chance. What can I do?
LG USB Drive operates the same way as a hard disk drive. You can not recover the data once it has been deleted.

Q33. LG USB drive is soaked in water. What can I do?
Please dry LG USB Drive completely prior to plugging it again. If you use LG USB Drive while it is wet, the internal circuitry of LG USB Drive may malfunction, and thus not operate correctly.

Q32. Customer can not copy any more files to the LG USB Drive Product but the customer has plenty of free space available.
Create a folder structure on the LG USB Drive Product.

Q31. My computer locks once LG USB Drive is plugged into the USB port.
Please remove LG USB Drive and restart your computer. After the booting is finished completely, plug LG USB Drive again into the USB port.

Q30. Can LG USB Drive be infected by computer virus?
Since LG USB Drive is a mass storage device, it can be infected by a computer virus. Once your LG USB Drive has been infected by a computer virus, you can cure it using the corresponding vaccine program.

Q29. I want to change the name of “Removable Disk” given to LG USB Drive.
You can change the name any time during using your LG USB Drive if it has been properly installed. Once LG USB Drive has been renamed, the new name will always appear, until you rename it again.

Q28. I want to use LG USB drive in other computers but I do not have the driver installation CD.
The best advantage of LG USB Drive is that it supports 'hot-plug' for Microsoft Windows ME/2000/XP. It means that you need not to install any driver if the operating system is one of those. Just plug your LG USB Drive to the USB port of the desired computer. If you are using Microsoft Windows 98/98SE, you need to install the driver. For the driver, please download the installation program from http://www.lg.com

Q27. Can I print files directly from LG USB drive?
Yes. Open the file from LG USB Drive using an application program, like Microsoft Word, prior to printing it, and then use the printing mechanism of that application.

Q26. When I plug my USB 2.0 Reader/USB Flash Drive into my PC, I get an error saying I plugged a High speed USB device into a low speed USB port, why?
You are plugging a USB 2.0 device into a USB 1.1 port. This is not an error message it is an informational message. The LG USB Drive will still work but it will only perform at USB 1.1 speed.

Q25. How can I use PASSWORD function?
(Case of Wine, Sliver, Green, Sky/Mirror,Gold,Aluminum)
1) Install Secure Cell or XTICK software from the driver CD.
2) Plug the USB Drive into USB port, then run Secure Cell or XTICK software.
※ Secure Cell and XTICK could not run if USB Drive is not ready.
3) The software will show up and disk format, dual partition icons will be activated.
4) Run Partition function to split into two partitions of drive.
※ First part will be public area, second part will be security area.
5) Plug out the product and plug in again to USB port.
6) Run Secure Cell from Start -> Program->secure cell or XTICK Start -> Program->LG XTICK . You can see [set password] icon is activated. Click it and enter password to use security function.

Q24. The drive does not recognized in Windows ME.
You may be using an old version of Windows Me which does not contain USB mass storage device driver. Update windows version from Start->Windows Update. And then plug the LG USB Drive.

Q23. The power(LED light) does not going on.
LG USB Drive may be damaged by physical impacts or inner electrical parts may be broken by spark or over current. Contact service office to receive A/S of the LG USB Drive.

Q22. The message box shows like “Could not stop general volume device now. Try later to stop the device”.
The file saved in the USB drive may be using by an application, or the USB Drive is communicating with PC in the buffer run state. In these cases, the drive cannot be removed. Wait some seconds and if the LED of USB drive is off, try stop the device.

Q21. The message box shows like “Do you want to format the drives?”.
This can be happened when USB Drive removed without using safety removal function from right-bottom side of desktop window (on ME, 2000,XP). Flash memory saves the data using FAT table. Though Windows completed reading/writing operation the hardware can still be in the state of copying data. This is called Buffer Run. In the buffer run state, removing the device without safety removal function may cause the FAT table being broken and the flash memory cannot be readable.
At this time, use Ez-recover(for wine,sliver,sky,green) or Recover Disk(for Mirror,Gold,Aluminum) software to initialize the USB drive as factory state.

Q20. When copying or deleting a file, the operation does not executed.
Removing USB drive before copying or deleting operation have been finished from USB drive may cause this. Try again and remove the device using safety removal function from Windows.

Q19. When I use Mirror memory stick with application program in XP, my PC does not work well or down.
Firstly, you need to check your USB drive whether it connected well or not and check XP version.
If you need to check the version, please go into Start->Control panel >System in XP
If you use service pack 2, you should visit website www.lge.com and down load the S/W version(2.91).

Q18. Why does my LG USB Drive not mount on Mac OS 10.3.3?
Mac OS 10.3.3 needs an update from APPLE to properly load most USB drives. Please go to the following link and follow the instructions http://docs.info.apple.com/article.html?artnum=107914

Disclaimer: THIS UPDATE IS CREATED BY APPLE, LG OFFERS NO SUPPORT BEYOND THIS FAQ AND NO ASSISTANCE WITH ISSUES ENCOUNTERED WHILE INSTALLING THE UPDATE. We assume no responsibility for loss of use, loss of data, malfunction or damage to your equipment arising from the installation or use of this update. For assistance with this update please contact Apple.

Q17. What can causes corruption and how do I recover my data?
File corruption is caused by many things and our LG USB Drives are less susceptible than regular hard drives or other media with moving parts.

To recover the files you can try the following
1. File recovery software will work in some cases.
2. Locate a disk recovery service in your area
3. Run Scandisk against the USB Drive

LG does not do file recovery.

To make the USB Drive usable again.
1. Format the USB Drive in the PC using it
2. Right click on the drive letter
3. Choose format
4. Full format with no label

Q16. How many LG USB Drive can be connected at the same time?
Theoretically, you can connect up to 127 LG USB Drive to a computer at the same time. If your computer is lack of available USB ports, you can expand the number of available ports by using a USB hub.

Q15. Does LG USB Drive need the driver to be installed?
You need to install the driver only for Microsoft Windows 98/98SE, because it does not support mass storage device completely. You need not to install any driver for other Windows systems, Mac, and Linux.

Q14. How long can I use LG USB Drive?
The lifetime of LG USB Drive is related with the expected lifespan of flash memory. Like all semiconductor technology, flash memory has no moving parts and is expected to last for many years.

Q13. I formatted LG USB Drive for the NTFS file system. Can it be used in other operating system?
Microsoft Windows 98, 98SE and ME does not recognize the NTFS file system. If you want your LG USB Drive compatible for all operating systems, format it for FAT because all listed operating systems support it.

Q12. I want to change the name of "Removable Disk" given to LG USB Drive.
You can change the name any time during using your LG USB Drive if it has been properly installed. Once LG USB Drive has been renamed, the new name will always appear, until you rename it again.

Q11. Can LG USB Drive be infected by computer virus?
Since LG USB Drive is a mass storage device. It can be infected by a computer virus.
Once your LG USB Drive has been infected by a computer virus, you can cure it using the corresponding vaccine program.

Q10. Does LG USB Drive work for Windows NT?
No. Windows NT does not support mass storage devices that use USB interface.

Q9. My computer locks once LG USB Drive is plugged into the USB port.
Please remove LG USB Drive and restart your computer. After the booting is finished completely, plug LG USB Drive again into the USB port.

Q8. Can I print files directly from LG USB Drive?
Yes. Open the file from LG USB Drive using an application program, like Microsoft Word, prior to printing it, and then use the printing mechanism of that application.

Q7. I want to use LG USB Drive in other computers but I do not have the driver installation CD.
The best advantage of LG USB Drive is that it supports 'hot-plug' for Microsoft Windows ME/2000/XP, MAC 9.0 or higher, Linux 2.4.0 or higher. It means that you need not to install any driver if the operating system is one of those. Just plug your LG USB Drive to the USB port of the desired computer. If you are using Microsoft Windows 98/98SE, you need to install the driver.
For the driver, please download the installation program from www.lgtapedisc.com or www.lg.com

Q6. Bad sectors have been found in LG USB Drive. How can I fix them?
The manufactures of flash memory used in LG USB Drive only deliver the flash memory that has less than 2% bad sector.
Sometimes, bad sectors can be generated during using LG USB Drive.

Q5. LG USB Drive is soaked in water. What can I do?
Please dry LG USB Drive completely prior to plugging it again. If you use LG USB Drive while it is wet, the internal circuitry of LG USB Drive may malfunction, and thus not operate correctly.

Q4. I have deleted data from LG USB Drive by chance. What can I do?
LG USB Drive operates the same way as a hard disk drive. You can not recover the data once it has been deleted.

Q3. I plugged LG USB Drive into the USB port of my computer. But I still can not find the “removable disk” icon from my computer or Windows Explorer?
Please unplug LG USB Drive and plug again. If your operating system is Microsoft Windows 98/98SE, ensure that you have correctly installed the driver.

Q2. My computer does not recognize LG USB Drive.
Click Start Settings Control Panel System and select Device Manager tab. Then check whether your computer has a USB controller. When your computer has a USB controller: If LG USB Drive is configured as an unknown device, remove it by clicking [Remove] and install the driver again.
If LG USB Drive is not configured as an unknown device, re-install the driver using the New Hardware Installation applet.

Q1. I do not have any driver CD-ROM. What can I do?
Go to the www.lg.com website and download and install the driver installation program.