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* Caution : If your "TV model no" is not included on below applicable models list, this software is not updated.
First, please check your TV model no . You can see "Model no" at Main Label attached on TV back cover
1. Applicable Models list
Do you see "No signal" on the screen? Cause You selected wrong input mode or reception of signals is poor when receiving through antenna Peripherals (set-top box, DVD, bluray, game console, etc.) have problems. How to fix 1. Check the input mode. ※ If you are using antenna, select TV ...
Do you want to use headphone? Symptom Listening to sound with headphones How to fix 1. Check if there are 3.5m stereo (Audio) terminal and monitor audio output terminal on the product. ※ Some models are provided with this feature.. 1.Menu → Sound → Sound Out Speaker → Headphone(earph...
Video plays but no caption. Symptom Caption doesn’t appear when watching video through USB. How to fix 1. Check if the video file and its caption file are in the same folder. 2. Check if they have the same file name. eg.) Video file : LGTV.AVI Caption file : LGTV.SMI 3. If the file na...
If you push power button on the product, do you see "Key Locked" on the screen? Symptom If Key Lock is On, you can’t operate TV with buttons on TV. ※ Only power button works. How to fix You can turn on/off Key Lock with remote control as below. Menu→LOCK→Key Lock : On, Off ※ Some mode...