Skip to Contents
Close

How-to & Tips

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

Wi-Fi connection trouble / low reception

  • Others
  • Others
  • Troubleshooting
  • LG Friends, MOBILE PHONE, Phone Accessories, Tablet, wearables smartwatch
  • Last Updated 08/04/2015

Wi-Fi connection trouble / low reception

 

 

symptom Symptom

 

          ■ Wi-Fi connection trouble / low reception

 

 

cause Cause

 

          ① When multiple devices in a space share a line, radio frequency interferences between such devices cause troubles, where,
               despite normal
Wi-Fi reception,  messages like “Loading…” or “Network error. Retry”  pop up and connection fails.

          ② Walls or other obstacles between a wireless router and a smart phone may lessen reception.

          ③ Wrong password input  may lead to Wi-Fi reception. But connection fails.

          ④ Wi-Fi provided by a certain carrier may be received on the antenna but  its availability is limited to the provider only.

 

how to fix How to fix

 

          ① If a certain sharer(AP) fails to connect, its program needs upgrading.(Not phone upgrade but AP upgrade.)

          ② Weak signals in certain areas only: 
                -
Check out the Wi-Fi signals are weak on other smart phones in the same area. If yes, walls or other obstacles between 
                  smart phones and the wireless AP are to blame for lower reception.
                -
Check out the signals on other wireless APs. If the signals are good, the given AP needs checking for problems.

          ③ Weak signals in many areas:

                - Check out the signals on other wireless APs. If the signals are weak, check out the mobile phone’s SW version and upgrade
                   it to the latest version.
 

Article Feedback

1. Overall, how satisfied were you with the usefulness of this article?
1.1 Why did the article not resolve your issue?

Characters left : 500 / 500