Frequently Asked Questions

Get answers to your general support questions about LG products.

2.0 / 2.1 Android(Eclair)

Optimization of H/W speed

Support better big screen and resolution

Revamped UI

New browser UI and supporting HTML5

New connect index

Better Black/White ratio for background

Improvement of google map 3.1.2

Microsoft exchange supported

Inner flash for camera supported

Digital zoom

Motion event class to chase multi touch events

Improved virtual keyboard

Bluetooth 2.1

Live background screen

2.2 Android(froyo)

Optimal performance of genaral Android OS's speed and memory

Improved practical program speed (using JIT)

Unified browser application based on Crom V8 java script engine

Enhanced Microsoft exchange support (secure principle, automatic recovery, search GAL, synchronize date, wifing remote)

Direct links to phone and browser applications and improved application launcher

USB tethering and Wifi hotspot function

Compatibility with commercial programs including whole and automatic updates

Quick conversion of dictionary and keyboard lauguages

Bluetooth-based contact and voice call sharing

File upload field supported by the browser application

Application installation in external memory

2.3 Android(Gingerbread)

WebM video playing feature

Improved copy and paste funtion

FLAC play feature

Android market browsing available from desktops.

Android market music store

Media streaming of PC library

How to backup the applicatin installed by users?

LG mobile phones don't have programs to back-up Users' Apps.
You are advised to install the public back-up programs (ex. "ASTRO File Manager") in the market in advance.

How to calibrate for Compass?

You should do calibration for digital compass.
[How to do it]
After executng the compass application, move the phone drawing "∞" for 2~3 seconds.

How to remove user-installed applications?※ You cannot remove built-in applications.

[How to do it]
Execute Menu -> Setting -> Applications -> Manage applications -> Downloaded ->select the application which you want to remove

Is it possible to install application programs into SD card?

[OS Limitation]
It's possible. After application is installed in the inner memory, you can move applications to SD card.
[How to do it]
On home screen -> menu -> setting -> application -> manage application -> Click the "Move to SD card"

* It is possible to move the applications into SD, only if the menu icon is avaiable to click.

Is it possible to update BT profile on the phone?

No, it's impossible.

What are the supported profiles for Bluetooth?

Please refer to the model manual for details.

How to change the Home screen?

Officially, it provides LG Home only. If you want to add another home screen, pls, download the Home launcher program from the Android market.

Is it possible to remove application Icon on the home menu?

Yes, It's possible.
[How to do it]
Long press the icon you want to remove and then drag and drop it to the trash can.

Is it possible to use tethering with Android 2.2?

Yes, it's supported.
On Homescreen -> Settings -> Wireless & network settings -> Tethering & Portable hotspot -> check "USB tethering" (Phone should be connected with 3G network)
※ In case of Android 2.1, you need to download the DUN application from the Market. (Ex. PDA Net)

What is the APN Setting?(On Home screen -> Menu -> Settings -> Wireless controls -> Mobile networks -> Access Point Names(APN) -> New APN

1. You use this option:
 1) In case of using other operator's SIM card
 2) In case of using prepaid SIM card
 3) In case of using phone which is for open market.
2. You get the setting information:
Basically, if you set the Name & APN, the rest of option will be set automatically.
Most of information depends on carriers. You should inquire it of your carrier.(APN address / Customer name / Password etc.)

Which has the higher priority, Wifi or 3G data service, when both are on?

Wifi service have the higer priority than 3G data service when both are available at the same time.

How many MS Exchange accounts can I create on the phone?

In case of E-mail account, you can create it up to 7 regardless of whether it is POP3, IMAP4 or MS Exchange option.

How to forward the received message to other people?

[How to check]
Execute "Message" application -> go to "In box" -> Select and long click the message which you want to forward -> select "Forward"

Is Multi G-mail account supported?

Yes, It is.

[How to do it]
Execute G-Mail -> Menu -> Accounts --> Add account -> Next -> Sign in or Create

Is it possible to change or remove the Log-in account?

How to delete initially created Google account 
-> Only through factory reset, it is possilbe ( Google scenario)

Is it possible to create the MS exchange account via E-Mail?

It depends on operators.
Pls, check as below whether it's supported or not.

[How to do it]
On Homescreen->Launcher->E-Mail->MS Exchange
※ MS Exchange account is not free. It's will be charged by Microsoft, if you want to use one.

Maximum file attachment size when you compose the G-mail and E-mail on the phone.

1) In case of Gmail
 - It's only possilbe to upload the image file.
 - Max filx size is upto 5MB.
2) In case of Email
 - It's possbile to upload the image / video / audio / document file.
 - Max filx size is up to 5MB.

You should log on to G-mail whenever you want to access G-mail?

Once you log on to G-mail, there's no need to do it again except factory reset.

How to setup the Alarm ring tone by MP3 file?

Yes, It's possible.
[How to do it]
Click Luncher -> Click Clock application -> Click "Clock Icon" -> Select the time which you want to setup the alarm or "Add Alaram" -> Ringtone -> Selete ring tone

Is it possible to save photos taken to the internal memory?

No. Due to Android OS' limitation, you can save photos in the external memory (SD Card) only.

Is it possible to update Music codec on the phone?

No, it's impossible.

Is it possible to update Video codec on the phone?

No, it's impossible.

Is there any limitation of file size when setting ring tone by MP3?

No limitation.

[How to setup the ring tone by MP3]
On home screen -> Luncher -> Music -> Select the song -> Menu -> Click "Use as ringtone"
[How to change the other ringtones to be enclosed]
Menu -> Setting -> Sound -> Phone ringtone -> Find and select the song you want to set as ringtone.

How to backup Contacts?

There are several ways as below.
1. Copy it to SIM Card.
[How to do it]
From contacts->Menu->More->Import/Export->Export to SIM
2. Copy it to SD Card.
[How to do it]
From contacts->Menu->More->Import/Export->Export to SD Card
3. Synchronize it with Google server.
[How to do it]
On Homescreen ->Menu->Setting->Data synchronization->Click Auto-sync

New contact created from phone can't be synchronized with G-mail.

When a contact is created, "contact type" should be set up to "Google contact" which you want to synchronize with.

[How to check it]
Contacts -> Menu -> New contact -> Select the Google contact(Google account which you want to synchronize with.)
※ If you select the "Handset", the created contact won't be synchronized with G-mail.

Exchange manager can do remote factory reset in case that he lost the phone.

It will be possible to do factory reset  If you have an Exchange account and you tried to log in MS exchange via phone.
※ Currently, TMUS & ORG SW version are not supported.

[How to do it]
1. First, You should have the authority of  Exchange Server administrator.
2. Then, you can make a factory reset remotely via OWA(Outlook Web Access)
 - "Mobile Device" -> Select the device from the device list -> Select "Device Remove"

How to backup Contacts?

There are several ways as below.
1. Copy it to SIM Card.
[How to do it]
From contacts->Menu->More->Import/Export->Export to SIM
2. Copy it to SD Card.
[How to do it]
From contacts->Menu->More->Import/Export->Export to SD Card
3. Synchronize it with Google server.
[How to do it]
On home screen ->Menu->Setting->Data synchronization->Click Auto-sync

How to calibrate for Compass?

You should do calibration for digital compass.
[How to do it]
After executng the compass application, move the phone drawing the shape "∞" for 2~3 seconds.

How to change the Home screen?

Officially, it only provides LG Home. If you want another home screen, pls, download the Home launcher program from the Android market.

How to do Factorey reset?※ Factory reset means the phone will be recovred to factory shipment status. Applications and PIM data installed by user will be erased upon factory reset.

[How to do it]
On Homescreen->Menu->Setting->Privacy ->Factory Data Reser->Reset Phone->Erase every thing

How to do calibration for touch window?

It's not supported.
※ Pls, refer to the below tip.
Touch Calibration is only applied to the model which has resistive touch LCD.
-> Thunder model (Vs660,p-500 etc) with capacitive is no need for Touch Calibration. therefore, Touch Calibration is not supportive

How to obtain the "Android PC suit program".※ PC Sync means synchronizing PIM(personal information management)data such as contacts, calendar, E-mail and MP3, Video, Picture...

Download "LG Mobile Support Tool" from the following website.
[How to download 'LG Mobile Support Tool']
 WWW.lg.com -> Select Your Region -> Select Your country
 -> Support -> Mobile phone support -> Click "Download"

[How to do it]
Execute "LG Mobile Support Tool" -> "you Support ->
"Application, Manual & USB Driver Download" -> Input IMEI & Model & Serial No -> Download PC Sync program

How to obtain the Wifi MAC address?

[How to check MAC address]
On Homescreen->Menu->Setting->About phone ->Status->Wifi MAC address.

How to recognize the mass storage(SD card) when connecting Phone with Laptop by USB data cable?

Menu -> Settings -> SD card & phone storage -> check "Mass storage only"

How to setup the Alarm ring tone by MP3 file?

Yes, It's possible.
[How to do it]
Click Luncher -> Click Clock application -> Click "Clock Icon" -> Select the time which you want to setup the alarm or "Add Alaram" -> Ringtone -> Selete ring tone

Is it possible to change the language?

It's possible.
[How to do it]
On Homescreen -> menu -> settings -> Language & Keyboard -> Select language -> Select the languange you want.

Is it possible to change/remove Log-in account?

How to delete initially created Google account 
-> Only Factory reset is possilbe ( Google scenario)

Is it possible to remove application Icon in home menu?

Yes, It's possible.
[How to do it]
Long press the icon you want to remove and then drag and drop it to the trash can.

Is it possible to turn off the 3G data service? You want to use wifi service only.

Yes, It's possible.  If you uncheck the "Mobile network", It won't work for data connection. You can use calling & SMS only.
[How to do it]
On home screen -> Menu -> Setting -> Wiress & networks -> Mobile network -> Uncheck "Data Enable"

Is it possible to use tethering with Android 2.2?

Yes, it's supported.
On Home screen -> Settings -> Wireless & network settings -> Tethering & Portable hotspot -> check "USB tethering" (The phone should be connected with a 3G network)
※ In case of Android 2.1, you need to download the DUN application from the Market. (Ex. PDA Net)

Is there any notification when the internal memory is full?

It will be notified on the status bar when it is full.
If you download the "Android System Info" application from the Market. You can check system information visually.

[How to check the internal memory size]
From Home screen -> Settings -> Check "Internal phone storage"

Now the Screen is off after 15 seconds by default if phone is in the status of On home screen.You want to set up the screen timeout longer than 15 seconds.How to set up the screen timeout?

[How to do it]
On Home screen -> memu -> settings -> display -> screen timeout -> select timeout

What is the APN Setting?(On home screen -> Menu -> Settings -> Wireless controls -> Mobile networks -> Access Point Names(APN) -> New APN

1. When do I use this option?
 1) In case of using other operator's SIM card
 2) In case of using prepaid SIM card
 3) In case of using phone which is for open market.
2. Where do I get the setting information?
Basically, if you set the Name & APN, the rest of option will be set automatically.
Most of information depends on carriers. Hence, the you should inquire it of your carrier.(APN address / you name / Password...)

What to do after missing the lock pattern? Unfortunately, you didn't create the Google account from the phone.

You should visit the SVC center.

※ Attention
1) In case that you do factory reset , all  you applications and data installed will be erased. Hence, you should do backup them in advice.
2) In case that you miss the PIN or Pass code, you should visit the SVC cetner.

What to do when missing lock pattern?※ You have already logged into Google server on the phone.

Try at least 5 times. Unless it works, you can try again in 30 seconds or you can access the Google E-Mail server again. Then, you can reset the lock pattern.

How to obtain the "Android PC suit program".※ PC Sync means synchronizing PIM(personal information management)data such as contacts, calendar, E-mail and MP3, Video, Picture etc.

Download "LG Mobile Support Tool" from the website below.
[How to download 'LG Mobile Support Tool']
 WWW.lg.com -> Select Your Region -> Select Your country
 -> Support -> Mobile phone support -> Click "Download"

[How to do it]
Execute "LG Mobile Support Tool" -> "Customer Support ->
"Application, Manual & USB Driver Download" -> Input IMEI & Model & Serial No -> Download PC Sync program

Is Power off Alarm supported?

No, it's not supported.
[OS Limitation]
Android phone does not support the power-off alarm.

How many wireless devices set up as Wifi Hot spot can access the phone?

It is possible to use 5 ~ 7 ea in case of the normal model.
Please refer to the model manual for details.

How to check the wifi when I can't access internet from the AP(Access point)?

1. In case of DHCP IP
AP has limited IP allocation. It's possible that AP can't  allocate the IP address anymore due to capacity.
Hence, try to access the AP again after resetting AP.
If possbile, pls, update the F/W of AP.
2. In case of static IP
1) After setting the IP, you should save it.
[How to do it]
On Home screen-> Menu->Setting->Wiress & network settings->Wifi setting->Menu->advanced->Check "Use static IP"
2) Input all information.
- IP address / Gateway / Netmask / DNS 1 / DNS 2

How to obtain the Wifi MAC address?

[How to check MAC address]
On Home screen->Menu->Setting->About phone ->Status->Wifi MAC address.

Is Wifi-hot spot supported?

[How to do it]
On Home screen -> Menu --> Settings --> Wireless & networks --> Portable hotspot -> Turn on "Portable Wi-Fi hotspot" --> Go into "Portable Wi-Fi hotspot" --> Go into "Configure Wi-Fi hotspot" --> Setup Network SSID / Security / Password

Is the protocol for Wifi supported?

802.11 b/g

When both Wifi and 3G data services are on, which one have the higher priority?

Wifi service have the higher priority than 3G data service when both of them are available at the same time.

Can I print the MS office documents(MS word, Excel, PDF) via bluetooth connection?

No, you can't. It's not supported.

Can I transfer the file, contacts and business cards to other devices via bluetooth?

No, you can't do it. It's not supported.
becasuse the related FTP(File transfer profile) can't be supported.

Is it possbile to hear the sound via Ear-Jack while BT headset is paired and connected with Window7 mobile phone?

If Ear Jack is connected to Windows Phone 7 while Bluetooth headsets are connected, you can hear the sound via the ear-jack only. This is MS limitation.

What kind of BT profiles are supported?

[Available Bluetooth Profiles]
1. HFP 1.5 (Headset Profile)
2. HSP 1.1 (Handsfree Profile)
3. A2DP 1.2 (Advanced Audio Distribution Profile)
4. AVRCP (Audio Video Remote Control Profile)
 1) Music : Play, Pause, Previous Song, Next Song
 2) Video : Play, pause
5. PBAP 1.0 (Phone book access profile) : Download only

Is it possbile to change the phone's background?

Yes it is possbile. But you can change the background and accent color only.
[How to do it]
On Home screen -> flick left to "Settings" -> "Theme"
-> Change the "Background color" & "Accent color"

What is the "Search button" feature for?

There are 2 functions, as necessary.

1. When you click the "Search button" on home screen.
 --> It is designated to do web searching via "Bing".
2. When you click the "Search button" in the "People" hub.
 --> It is designated to search the contact information.

Where can I setup the "screen time out"?

[How to do it]
On Home screen -> flick left to "Settings" -> "lock & wallpaper"-> change the time for screen out

How can I delete Windows Live account from the phone?

If you want to remove it, you should do factory reset.
※ Facebook and Google accounts can be deleted from the phone.

Is MS Exchange supported?

Yes, it is.

Is Tethering technology supported for Win7 phone?

No, it's not supported.

Which one has the higher priority, 3G or Wifi, when both are on?

Wifi has the higher priority than 3G.

Is MS Exchange supported?

Yes, it is.

What is the maximal E-mail attachment size?

There is no limitation for E-mail attachment file size.

You can attach some(not all) of picture files (e.g. JPG/BMP…) to your email messages.※ You can receive, open and forward any type of files attached to your email.

IT's due to MS limitation.

I can't connect TV with my Windows 7 phone via DLNA, even though TV supports DLNA technology.

Pls, check the available TV DLNA protocol. Your TV should support DMR protocol.

I can't synchronize the downloaded files from "Marketplace" with PC via Zune.

The downloaded files from "Marketplace" which is stored in the Win7 phone can't be synchronized with PC via "Zune". The files you made can be synchronized with PC via "Zune" (For example, the Video files that you made by Phone camera can be synchronized with PC via "Zune".

Is there any need to install the USB driver for Zune application?

Pls, check the below "Windows phone USB" driver is loaded or not in the device manager from your computer which is connected with Win7 phone.
The below driver will be setup when you install Juze application automatically.

Limitation for Zune wireless sync.

1. Your phone should be charged via Wall charger.
2. While syncing, you can not play and see the Music and Video, Pictures, and Marketplace
    on the device.

What is system requirement for Zune application?

※ Pls, refer to the below website for details.
http://www.zune.net/en-US/products/learningcenter/zunesoftware/gettingstarted/pcreqs.htm
If your PC doesn't meet the above spec, you won't install the Zune application or the PC performance for Zune software will be bad.

Where can I get the Zune installation file?

Pls, access the below website to get the June installation file.
http://www.zune.net

Which audio file type is supported in Zune software?

1) m3u (mp3 playlist file)
--> This file can be played in the Zune desktop software, but you can't transfer it to Phone.
2) m4a (mpeg4 audio layer file)
--> This file can played in the Zune desktop software, and you can transfer it to Phone.
3) m4b (mpeg4 audio layer bookmarkable file)
--> This file can played in the Zune desktop software, but you can't transfer it to Phone.
4) mp3 (mp3 audio file)
--> This file can played in the Zune desktop software, and you can transfer it to Phone.
5) mp4 (window media audio file)
--> This file can played in the Zune desktop software, and you can transfer it to Phone.
6) zpl (zune playlist file)
--> This file can played in the Zune desktop software, but you can't transfer it to Phone.

Which vidoe file type is supported in Zune software?

1) m4v (mpeg4 video file)
--> This file can played in the Zune desktop software, and you can transfer it to Phone.
2) mp4 (mpeg4 video file)
--> This file can played in the Zune desktop software, and you can transfer it to Phone.
3) wmv (Windows media audio/video file) 
--> This file can played in the Zune desktop software, and you can transfer it to Phone.
4) mbr (Zune smooth streaming file)
--> This file can played in the Zune desktop software, but you can't transfer it to Phone.

How can I delete contact information imported from facebook?

Not available. You cannot delete contact information imported from facebook.

How can I setup the contact type to import contacts from SIM card to Phone?

If you have Windows Live ID, your contact type will be setup following that of the Windows Live, automatically.

How many tiles can be pinned to start?

It's unlimited.

How the contact can be linked(Contact link logic)?

If the first name and last name are matched, the contacts are linked automatically.

How to calculate the call time?

According to the 2 cases below, it's will be different.
1. CDMA Model : Calling time is calculated from the moment your calling signal is sent.
2. 2G/3G Model : Callling time is calculated from the moment your calling signal is connected

I can't synchronize the contacts from Google web server to Win7 phone.

Check as below.
[How to do]
On Home screen -> flick left to "Settings" -> "email & accounts"-> "Google" -> check whether the check box of contacts is checked or not as below.

Is it possible to export contacts from People to SIM card?

No, it's impossible. You can't export contacts from People to SIM card.

Is it possible to import contacts from SIM card to People?

Yes, it's possbile. You can import the contacts from SIM card to People.

Is video call supported?

No, it's not supproted.

It seems to cut off the contact display.

It's based on MS design.(Metro UI, Panoramic view)

Which Web server can be synchronized with Win7 phone?

In case of the Web services below, the contacts can be synchronized between Win7 phone and Web server.
- Facebook
- Windows live
- Google
- MS exchange

How can I add call numbers displayed on the recent call list(Call Log) to contacts?

You can't add it.
If you want it, you need to click "+"(New contact) button from the people hub.
It's based on MS Design.

How can I change the language?

[How to do it]
On home screen -> flick left to "Settings" -> "Region & Language"
-> Change "Display language" -> Click "Tap here to accept changes and restart your phone"

How can I change the lock screen?

On Homescreen -> Flick left to "Settings" -> "Lock & wallpaper" -> Click "change wallpaper"

How can I do factory reset?

On Homescreen -> Flick left to "Settings" -> "about" -> Click "reset your phone"

How can I setup the Speed dial? (Demonstration is needed.)

It isn't supported. Instead of that, you can put the the contact on Homescreen via "Pin to start".
[How to do it]
1. Go into "People"
2. Select the contact which you want to put on Homescreen.
3. Lock press(Press Lock), and you will see the 3 items below.
 - Pin to start
 - Edit (This option is designated to edit contact information)
 - Delete (This option is designated to delete contact from phone)
4. Select "Pin to start"
5. Check the contact on Homescreen.

How can I use a Win7 phone as a mass storage like USB storage?

It's not supported. Win7 doesn't support the file explorer, either.

How can I use the "Voice searching" function?

Long-press the "Window key" for 2~3 seconds.
then, You can use the "Voice searching" function.
-> Call / Find / Open

How to calculate the call time?

According to the below 2 cases, it's will be different.
1. CDMA Model : Calling time is calculated from calling which is trying to connect
2. 2G/3G Model : Callling time is calculated from calling which is connected

How to set the ring tone?

On home screen -> flick left to "Settings" -> "ringtones & sounds" -> select the ringtone which you want to setup

Is Power-off Alarm supported?(After setting an alarm, if you turn off the mobile, the alarm does not turn on the mobile.)

Win6.1 / Win6.5 / Win7 are not supportieve.

Where can I setup the "screen time out"?

[How to do]
From Home screen -> flick left to "Settings" -> "lock & wallpaper"-> change the time for screen out

Where can I setup the PIN code for security?

[How to do]
From Home screen -> flick left to "Settings" -> "lock & wallpaper"-> Turn on the "Passworkd" and setup the PIN code

※ If user foget the PIN code, there is no way to unlock it. pls, visit the Service center.

"Connecting" status is displayed for seconds and then connection fails.

[How to troubleshoot]
1. Check if there are DHCP servers
2. If the network has already been connected,
   check if network security is changed.
3. If then, pls delete the already registered network and re-connect it.

How to find the Hidden SSID?

Hidden SSID is not supported(Win7 limitation).
If wi-fi SSID should be broadcasted, you can connect to it.

Where can I check the Wi-Fi MAC address?

You can't check the MAC address from the phone.

How much is the battery?

You can buy a battery in nearby service centers.
You are advised to check if they have the type of battery you need beforehand.

My mobile phone has a hot battery. What is wrong?

During prolonged calls, video streaming or games/Internet use, the phone may become warm. This is normal and has no effect upon the life of the product or performance.
However when the battery becomes really hot (burn your fingers on it), the phone should be checked in an Authorized Service Center.

The Phone / battery seems to be dead. What can be done?

Check the battery and battery charger. Try another battery charger or a replacement battery if available.
Note: it may take up to 30 minutes before the screen indicates that charging has begun (depending on the status of the battery).

What is the average lifetime of a mobile phone (Lithium Ion or Lithium Poly) battery?

Mobile phone batteries have a limited lifetime.
When it is observed that the battery lasts for half its original standby time, replacement is recommended (only use authorized replacement parts).

What should I do to connect to Bluetooth?

When another Bluetooth device is already connected other than the one you are to install, you can't have it connected. Be sure to disconnect the device aleady connected and connect yours.(No special messages exist.)

What should I do when my Bluetooth AP device is incompatible?

When a Bluetooth  AP device is incompatible, you are advised to inquire device authorization and compatibility issues of your provider. If the authorization is fine but it is incompatible, you should refer to the AP device manufacturer for information.

Why are the photos so small?

Check the resolution setting on the camera.
In some camera modes, the resolution may be fixed (including picture frames or multi-shots).

Why do the Zoom and Serial(continuous) Shooting features not work?

The Zoom and Serial Shooting features may be restricted depending on resolutions. You are advised to check the resolution of your model.
※ Some models are not supported with such features. Refer to the video shooting part in your manual.

Why do video images appear broken while shooting?

Video images may appear broken because the number of frames may reduce due to lessened amount of light in a dark space.

Why is the image stabilizer(anti-shake feature) dead out of nowhere?

The image stabilizer feature is designed to work only if the illumination intensity is low, or the dose of light is small. When the intensity of illumination around you is above or below 200[Ix], it may not work. (Above/below 200[Ix] - it means too much or too little sunlight.)

I can't send SMS message. What is wrong?

Please contact your local operator and check the SMS service center number  is correctly saved on your phone.

How to obtain the "PC Sync program".

Download "LG Mobile Support Tool" from the website below.
[How to download 'LG Mobile Support Tool']
 WWW.lg.com -> Select Your Region -> Select Your country
 -> Support -> Mobile phone support -> Click "Download"

[How to do it]
Execute "LG Mobile Support Tool" -> "Customer Support ->
"Application, Manual & USB Driver Download" -> Input IMEI & Model & Serial No -> Download PC Sync program

I've lost my PC Sync password.

PC Sync Password is same as your phone password.
-> Check your phone password and enter it to use the PC Suite IV. Unless you are sure of your phone password,  visit an LG Electronics Service Center.

It works fine with the phonebook and schedule programs. But what should I do when it won't connect to photos/video image programs?

First, check the message arising when the battery is not connected. “Lack of battery capacity” and “Your phone album is locked” messages  mean you should recharge your batter to the full or to unlock your phone album.
“Your phone cannot be connected” message means you should remove other USB devices(card eaders or printers) from your PC and to connect the PC connection cable  to other USB  ports. Even if your phonebook or accessory programs  appear “connected,” you are advised to run data exchange  to ensure your phone is available for communication. Unless communication happens, check the installation status of drivers.

The USB Driver won't be installed. What is wrong?

1. USB drivers are not installed in multiple cases including  
 1) when WINDOWS version is incompatible,  
 2) when USB drivers are installed while cables are plugged in,  and
 3) when other USB cables are plugged in at the same time.
2. Install the USB driver as follows.  
 1) Separate cable from  PC > Control Panel >Uninstall/Remove Programs > Delete LG USB MODEM and reboot your PC
 2)On LGMobile Support Tool, select 'USB Driver Install' and your model to install the driver
※ To install the driver, USB cable must be separated.

What is a PC Sync function?

PC Sync  connects the phone to a computer with a cable and synchronizes data like calendar and contact information between the phone and a computer-based applications such as Outlook.

What is the Sending/Receiving Memo Data, Numbers and Scheduler?

You can designate settings for your phonebook, schedule, to-do-list and memo data on your phone or  PC to be synchronized, so that you can use such data on either terminal upon turning on the phone. You can set up automatic data exchange using the Send/Receive item under the Setup Menu.

[Caution] When you select the two-way transmission for the Send/Receive setting,  once you delete data on either terminal before you run the Send/Receive, the data may be deleted on either your PC or phone  in order to keep data synchronized between the two terminals. You should be careful before using this feature.

What should I do to connect my phone to my PC?

You can connect your phone to a PC with a special USB cable (usually supplied with the phone).
Depending on the settings of the phone it responds as a USB key/stick, Music device or for data transfer with PC Sync software (including modem capabilities).
Refer to your manual for detailed information on PC-Suite/Sync.

My voice is not heard on the other side.

You can't make your voice heard on the other end, can you? If so, that means the radio frequency isn't well. You are advised to ring off for a moment and try ringing again. Or, you may move to another room and try again.
If you still can't make your voice heard on the other end, visit a nearby service center.

What is a call restriction?

A call restriction enables you to restrict or bar certain or all types of calls to and from your mobile phone (All outgoing, international, international when roam, all incoming, incoming when roam).  To deactivate this function, select Cancel All.

When I use the record feature while talking on the phone, the voice on the other side, not my voice, is recorded.

The Voice Record feature works basically in a way that when the party on the other end talks, his/her voice is recorded and when you talk, your voice is recorded.
When both parties talk, the voice on the other end is recorded.

We're Here to Help

By Live Chat
Chat online with a support representative
Monday to Friday from 9am - 5pm

Phone
Call an LG support
representative
0818 27 6955

Phone software update