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Product Support

  1. Mobile
  2. Mobile Phones
  3. P920


Warranty Info

Labor : 12 Months
Parts : 12 Months

FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

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Register your Product

Once you sign up for a LG account, you can receive personalized services.

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Repair Service

If you need Repair Service, submit an online service request.

Schedule a Repair

Help Library

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Mobile Phone General FAQsGo

Videos & Tutorials

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Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, including all Warranty Terms & Conditions, refer to the Owner's Manual and other documents available for this product.

IMPORTANT NOTICE : Please ensure you have the latest version of Adobe Acrobat Reader or DjVu Reader installed on your Computer. 

Use the links below to update.

Acrobat PDF (Get Acrobat Reader)

Filename Release Date Size
INDIA 10/17/2011 5,321K
Filename Release Date Size
ALGERIA 02/23/2012 16,234K
ARROW(SINGAPORE) 09/09/2011 13,143K
BALTICS 02/24/2012 15,299K
BEIJING UNICOM(CHINA) 02/27/2012 6,663K
CIS 02/01/2013 8,352K
COSMOTE(GREECE) 07/25/2011 9,914K
FRANCE 07/25/2011 9,008K
GERMANY 04/24/2013 13,254K
GREECE 07/25/2011 9,914K
HONG KONG 02/23/2012 27,342K
HUNGARY 04/24/2013 23,104K
HUTCHISON(AUSTRIA) 02/24/2012 11,911K
HUTCHISON(ITALY) 01/09/2012 6,841K
INDIA 10/17/2011 5,321K
ITALY 04/24/2013 7,201K
M-TEL(BULGARIA) 08/04/2011 16,243K
METEOR(IRELAND) 09/29/2011 10,666K
MOROCCO 02/23/2012 11,707K
NETHERLANDS 07/25/2011 14,176K
NIGERIA 02/23/2012 16,099K
NORTHERN EUROPE 04/24/2013 21,704K
OPTUS(AUSTRALIA) 09/29/2011 9,270K
ORANGE(DOMINICA) 04/30/2012 6,257K
ORANGE(FRANCE) 07/25/2011 9,008K
Orange(SWISS) 07/25/2011 16,437K
PANNON(HUNGARY) 09/09/2011 16,243K
POLAND 04/24/2013 8,194K
PORTUGAL 04/24/2013 7,515K
ROMANIA 04/24/2013 8,715K
SING TEL(SINGAPORE) 08/29/2011 13,685K
SOUTH AFRICA 02/23/2012 7,353K
SPAIN_ORANGE SIM LOCK 04/24/2013 8,731K
SWISS(SWITZERLAND) 07/25/2011 16,437K
SWISSCOM(SWISS) 07/25/2011 16,437K
T-MOBILE(AUSTRIA) 02/24/2012 11,911K
T-MOBILE(HUNGARY) 09/09/2011 16,243K
TAIWAN 02/23/2012 14,482K
THAILAND 02/23/2012 12,128K
TIM(ITALY) 09/09/2011 6,841K
TURKEY 02/23/2012 23,451K
UNITED ARAB EMIRATES 02/23/2012 24,030K
UNITED KINGDOM 09/29/2011 10,666K
VIETNAM 10/17/2011 10,744K
VIP(CROATIA) 09/09/2011 16,243K
VIP(SERBIA) 04/30/2012 14,491K
VODAFONE(GERMANY) 08/08/2013 7,075K
VODAFONE(HUNGARY) 08/08/2013 23,148K
VODAFONE(ITALY) 08/08/2013 6,897K
VODAFONE(NEW ZEALAND) 09/29/2011 9,270K
VODAFONE(PORTUGAL) 08/08/2013 6,865K
VODAFONE(ROMANIA) 08/08/2013 8,028K
VODAFONE(SPAIN) 08/08/2013 8,226K
step 1
step 1
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

USB DRIVER for MAC Download Mac OS is not supported S/W Update

step 2
step 2
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
step 3
step 3

Connect your phone to PC by using the USB Cable

step 4
step 4
step 4

Click “Start Updating” n the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the “Start Updating “ button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

OSP(On-Screen Phone)

LG On-Screen Phone is the service that allows you to view and manipulate your phone remotely via a PC, with the keyboard/mouse input from
the PC. You can also easily exchange data between the PC and your phone

* Download and run the file OSP



  • 1. You can write, send and receive messages(SMS or other messengers) via PC.
  • 2. You can transfer file contents in Gallery, Music, Video Player, Office Viewer in your phone to the PC by drag & drop.
  • 3. You can easily transfer files from the PC to your phone by dragging & dropping.
  • 4. You can get real-time event notification from the phone.
  • 5. You can see the whole pages of Home Screens in Panorama View. (Only with LG Home)
  • 6. Multi-touch input using keyboard/mouse.


  • Windows XP (SP3) 32bit /64bit, Windows Vista 32bit/64bit, Windows 7 32bit/64bit.
  • Warning : On Windows 2000 (sp4), you can run the program but some of the drivers may not work properly


  • 1. You can use LG On-Screen Phone Service only with the supported phones. [supported phone list]
  • 2. To use LG On-Screen Phone Service, you should connect your phone to PC via USB, Bluetooth™, or Wi-Fi.

LG PC Suite IV

The LG PC Suite IV is a program that helps you connect your mobile phone to a PC using a USB data communication cable or a Bluetooth
connection so that you can use the functions of the mobile phone on your PC

* Download and run the file LG PC Suite IV



  • Create, edit and delete phone data conveniently
  • Synchronize data from a PC and phone (Contacts, Calendar/Task, Memo)
  • Transfer multimedia files (photos, videos, music) conveniently with a simple drag & drop between a PC and phone
  • Transfer the messages from a phone to a PC
  • Synchronise mobile bookmarks to your mobile browser


  • OS: Windows XP 32bit (Service pack 3), Windows Vista, Windows 7, Windows 8
  • CPU: 1 GHz or higher
  • Memory: 512 MB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 100 MB or higher (Additional space may be required for data).


  • To use the LG PC Suite IV, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the
    mobile phone model.

LG PC Suite

LG PC Suite is a smart PC application designed to be interlocked with LG devices (mobile phones and tablets) for convenient management of multimedia contents and other applications.
※ PC Sync software for the phones that have completed OS upgrade to Ice Cream Sandwich has changed from PC Suite IV to LG PC Suite.

* Download and run the file "LGPCSuite_Setup"



  • Manage and play your media contents (music, movie, pictures) on your PC.
  • Send multimedia contents to your device.
  • Synchronize data (schedules, contacts, bookmarks) in your device and PC.
  • Backup the applications in your device.
  • Update the software in your device.
  • Backup and restore the device.
  • Play multimedia contents of your PC from other device.


  • OS: Windows XP 32bit (Service pack 3), Windows Vista, Windows 7, Windows 8
  • CPU: 1 GHz or higher
  • Memory: 512 MB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 500 MB or higher (Additional space may be required for data)
  • Required software: LG United Mobile driver, Windows Media Player 10 or later


  • To use the LG PC Suite, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the mobile phone model.
  • The existing PC Suite IV does not support Ice Cream Sandwich OS.
  • LG PC Suite do not provide the functions, managing contacts, calendar, and messages, that has been provided by LG PC Suite IV.

Warranty Info


Period of Coverage
Labor : 12 Months
Parts : 12 Months
Warranty Policy : 6 months for Inbox accessories (battery, adaptor, etc)

View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 1800-180-9999. Please have the serial number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information


Here is LG India

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