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Video recording stops while recording UHD video due to phone heating

  • Others
  • Others
  • Troubleshooting
  • Mobile Accessories, Mobile Phones, Smart Watches
  • Last Updated 04/10/2015

Video recording stops while recording UHD video due to phone heating

Symptom

         5 minutes recording limit in UHD (it can be less than 5 minutes due to the camera scenario)

 

Cause

          ■ Ultra-high-definition(UHD) recording is large size(3840 x 2160) recording. It can heat up the phone. 
              If the battery temperature reaches
high temperature due to UHD recording, the phone power may go off or AP may be damaged.

 

 

 How to fix

 

            1. UHD Recording limitation:

                When UHD is set, Video recording is limited for 5 minutes, due to high temperature and video quality issue.

      

            2. FHD or HD resolution for long-time recording:

                We encourage users to use FHD or HD resolution for long-time recording because UHD recording is limited for 5 minutes
                and causes the phone to heat up.

 

            • Camera Scenario

              - When UHD is set, Video recording is limited for 5 minutes, due to high temperature and video quality issue.

              - Toast pop-up is provided at 04:55 point of recording. (just before recording stopped.)

              - If the battery temperature reaches specific temperature during UHD recording, finish camera app, and provide a toast pop-up.
                (after G3
models with UHD)

              - The specific temperature may differ depending on the models.

 

If the problem is not resolved, please call  LG Support representative on 1800-180 -9999 (Toll Free)

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The solutions provided herein  might vary based on the models, please verify before implementing.
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