Skip to Contents
Close

How-to & Tips

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

I cannot connect to Wi-Fi. What should I do?

  • Connectivity
  • Wifi
  • Operation
  • Mobile Accessories, Mobile Phones, Smart Watches
  • Last Updated 06/24/2015

I cannot connect to Wi-Fi. What should I do?

 

cause Cause 1

 

             ① When multiple devices in a space are in a line, radio frequency interferences between the devices may cause errors despite normal

                  Wi-Fi reception. Messages  such as “Loading…” or “Network error occurred. Retry” can pop up and connection may fail. 
             ② Walls or other obstacles between a wireless router and a smart phone may lessen reception.

             ③ Wrong password input may lead to successful Wi-Fi reception but connection failure.

             ④ Wi-Fi provided by a certain carrier may be available for its users only.

 

how to fix How to fix

 

             ① If a certain sharer (AP) fails to connect, you may have to upgrade its program.

             ② Weak signals in certain areas only: 
             Check if Wi-Fi signals are weak on other devices in the same area.

                  If yes, walls or other obstacles between the devices and the wireless AP are to blame for lower reception.

                  Also see signal strength of other wireless APs. If the signal strength is higher, the AP needs to be checked.

             ③ Weak signals in multiple area:

                  Check out strength of signals from other wireless APs. 
                  If the signals are weak, check the software of the mobile phone and upgrade to the latest version if necessary.

                  Change the password or password setting to Open and try again (Sometimes connection fails due to incorrect password).

cause Cause 2

 

              Sometimes internet connection may fail due to incorrect device setting.

 

how to fix How to fix

 

             If the mobile data limit icon appears at the upper left corner of the screen or mobile data icon that shows internet connection 

             is not displayed, internet cannot be accessed.
        wifi connection icon

 

             2. Pull down the status bar to view the status of your network connection.

             3. If the mobile data icon is not shown, make sure to allow the data access under the Quick Menu settings.

             4. Check if the mobile data icon appears on the status bar. If yes, you can now use internet. 
                 ※ If the mobile data icon is not shown on the screen or data usage limit icon is displayed, 
                      check is a data usage limit is set under Setting. 

 

If the problem is not resolved, please call  LG Support representative on 1800-180 -9999 (Toll Free)

______________________________________________________________________________________

Disclaimer:

Not all features are available in one product
Not all products are available in the global market
The information is for general information purposes only and created for consumer awareness
Any reliance on information is strictly at its own risk
In no event LGEIL will be liable for any loss or damage including without limitation, indirect or consequential loss or   damage,

  or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this informational video.

The solutions provided herein  might vary based on the models, please verify before implementing.
No part of this text or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author.
The information is provided free of costs and to serve end users.
The information is not meant for any claims or comparison with competition, but to facilitate the customer to understand  product features.

 

Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500