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My phone keeps turning off itself, what should I do?

  • Power
  • Power On\Off
  • Troubleshooting
  • Mobile Accessories, Mobile Phones, Smart Watches
  • Last Updated 06/24/2015

My phone keeps turning off itself, what should I do?

 

cause Cause

 

             Power failure may be due to phone hardware and software.

 

how to fix How to fix

 

             1. Due to software  

                 ① In most instances, intermittent power off occurs because of the phone software. 
                 Android OS resets the power automatically to protect the system when the processors do not respond for a certain period of time.

.                 ② Your phone may be locked or power off when an error occurs with a widget or multiple apps are installed at once (20-30).

                      If power is turned off after running an app, please uninstall.

                      Go to Menu > Settings > General > Apps > Select the App > Uninstall

                 ③ Check if your phone software is up to date. If not, please upgrade to the latest version.

                      Menu > Settings > General tab > About Phone > Update Center > Software Update.

                 ④ When battery temperature is 60℃ or higher, it can cause power off.

                      Please close all running apps and programs (auto sync) and wait until the phone cools down.

 

             2. Due to hardware
                 ① Power may turn off due to poor contact between the battery and the phone terminal,

                      caused by foreign materials on phone terminal or battery movement. 
                 ② Please clean the batteries and where it goes in with a dry cloth. 
                      Make sure the batteries are placed properly, and turn on power to check.

                      battery

                 ③ Dropping on a surface or in water can also make it to turn off. 
                      In such instance, please visit a service center nearest you for a technical assistance. 

                     ※ When the symptoms persists, we recommend you to contact the service center.

 

If the problem is not resolved, please call  LG Support representative on 1800-180 -9999 (Toll Free)

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The information is for general information purposes only and created for consumer awareness
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In no event LGEIL will be liable for any loss or damage including without limitation, indirect or consequential loss or   damage,

  or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this informational video.

The solutions provided herein  might vary based on the models, please verify before implementing.
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