Skip to Contents
Close

How-to & Tips

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

Internet connection is lost frequently with Qpair. Why?

  • Connectivity
  • Tethering & Wifi sharing /Hotspot
  • Operation
  • Mobile Accessories, Mobile Phones, Smart Watches
  • Last Updated 06/24/2015

Internet connection is lost frequently with Qpair. Why?

 

symptom Symptom

 

             Internet is disconnected frequently with Qpair.

 

 

cause Cause

 

             If internet connection is lost frequently with Qpair, please check your device settings as follows.

             1. Internet connection will be automatically disabled after a certain period of time if Hotspot Timeout is set up.

             2. Go to Qpair > internet via phone > Wi-fi preferred mode. If Wi-fi preferred mode checkbox is checked,

                 Hotspot connection will be disabled and the detected AP will be connected.

 

how to fix How to fix

 

               1. When Hotspot Timeout is set up on the connected device.

 

                  Hotspot Timeout Set up        Hotspot Timeout Set up

 

 

                - Check if Wi-Fi hotspot Timeout is set up.  Turn off if yes.

 

                  Hotspot Timeout Set up

                               <Hotspot Timeout Set up>

 

 

               2. When Wi-Fi preferred mode is on.

                   When an AP saved is detected, Hotspot connection will be disabled and the AP will be connected. 
               During the shift, internet will be disconnected. 
               To use Hotspot only on the mobile phone, deactivate the Wi-Fi preferred mode.

 

                  Change settings on QPair        Change settings on QPair

                                                                     <Change settings on QPair>

 

If the problem is not resolved, please call  LG Support representative on 1800-180 -9999 (Toll Free)

______________________________________________________________________________________

Disclaimer:

Not all features are available in one product
Not all products are available in the global market
The information is for general information purposes only and created for consumer awareness
Any reliance on information is strictly at its own risk
In no event LGEIL will be liable for any loss or damage including without limitation, indirect or consequential loss or   damage,

  or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this informational video.

The solutions provided herein  might vary based on the models, please verify before implementing.
No part of this text or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author.
The information is provided free of costs and to serve end users.
The information is not meant for any claims or comparison with competition, but to facilitate the customer to understand  product features.

 

Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500