Is mosaic found on screen when TV is tested?
Mosaic due to block noise occurs on test screen with rugby players.
Video test? : To see if customer’s TV screen error is due to signal/content, customers are guided to run Settings>Video>Video test.
Video test screen with rugby players is as follows, and mosaic due to block noise may occur.
It can happen as a compressed image is displayed.
■ Additional information
① The image is compressed from 6Mbyte to 580Kbyte.
② Block noise occurs during compression and it is not due to TV defect.
③ If you have a high definition image over 6Mbyte, please try displaying the image on TV to check.
④ To compare, also try displaying an image under 1Mbyte. Similar mosaics will appear.
It is because of resolution difference due to the image quality, not due to a product defect.
※Image size can be viewed on PC for step ③ and ④. Refer to properties by clicking the right button on the mouse.
If the problem is not resolved, please call LG Support representative on 1800-180 -9999 (Toll Free)
or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this informational video.