I have connected internet but there is network failure
Symptom
Your attempt at hard-wired or wireless network connection has failed and internet not connected or displays an error.
- Check the availability of router if you want to connect directly to the router through wired LAN.
- Check the availability of terminal if you want to connect through LAN terminal on the wall.
- For wireless network(WI-FI), check if there is password and enter the valid one correctly.
- If the signal bar for wireless network is two or below :
① Relocate the router as close as possible to TV.
② Power OFF → On TV and router to reconnect to the network.
③ Install the router at the level of TV, not on the floor.
④ In case you have to install the router and TV in a separate room, install the router near the door.
⑤ Wireless antenna must not overlap each other.
How to fix
Smart TV ‘12~’13
[Home] or [Smart] → [Setting] → [Network] → [Network Status]
※ For wireless network connection, check the signal strength of router at the right side.
webOS TV after ‘14
[HOME] → [SETTINGS] → [ADVANCED SETTINGS] → [NETWORK] → [Wired Connection] or [Wi-Fi Connection] (Select depending on the connection you have done)
※ For Wi-Fi connection, go to Advanced Wi-Fi Settings at the bottom and check further.
