In conjunction with the LG Electronics (M) Sdn Bhd (LG) CSR Activity, LG had initiated the “LG Flood Support”, to which LG will carry out free inspection and cleaning together with free labor fee for repair for LG Products that were affected due to the recent flood in selected area at Selangor, Kelantan, Pahang Johor, Melaka and Sabah (“Flood Affected Areas”). The main purpose of this LG Flood Support was to come together to help our LG Customers in their time of need.

LG provides its free inspection and cleaning services which is strictly only applicable for any damages on LG products caused directly by the floods, which are owned by residents at the Flood Affected Areas (as listed below). This LG Flood Support is not applicable for any accidental physical damage due to mishandling, e.g. cracked screen and/or product damaged outside the Flood Affected Areas.

The LG Flood Support is subject to the following terms and conditions:-

Service Period: 1^st January 2022 – 31^st January 2022

Location:  Selected locations of Selangor, Kelantan, Pahang, Johor, Melaka and Sabah affected by floods.

Eligible Products for the LG Flood Support:

Condition to be Eligible : Customer to call LG care-line at 1300 82 2822.

1. 1. LG will not entertain any claims or request for any form of products exchange and/or refunds of cash for any damaged LG Products in the Flood Affected Areas.
2. 2. This LG Flood Support is applicable for LG end user individual customers only. This LG Flood Support is not applicable to any dealers, resellers and/or distributors.
3. 3. This LG Flood Support only covers inspection of LG Products, and cleaning on the damaged LG products (subject to the availability of authorized personnel) in the Flood Affected Areas, which was purchased in Malaysia and distributed by LG authorized dealers or distributors only. Any LG Products purchased outside Malaysia are excluded from this LG Flood Support.
4. 4. Any repair works for damaged LG Products are subject to availability of parts at chargeable cost and subject to the conditions of the LG product that were damaged. The LG products must only be repaired by LG authorized service centre.
5. 5. LG provides its free inspection and cleaning services which is strictly only applicable for any damages on LG products caused directly by the floods, which are owned by residents at the Flood Affected Areas (as listed above) only. This LG Flood Support is not applicable for any accidental physical damage due to mishandling, e.g. cracked screen and/or product damaged outside the Flood Affected Areas.
6. 6. Free inspection and cleaning services offered are not exchangeable and non-refundable for cash. This LG Flood Support is not valid with other on-going promotions.
7. 7. LG reserves the right to change and/or amend the terms and conditions without prior notice. In any event of dispute, LG reserves the right to make the final decision and no further correspondences shall be entertained.
8. 8. LG reserves the right to reject and/or disqualify any repair request if in any event, LG has reasonable suspicion that there is any dishonest, fraudulent and/or unlawful conduct or behaviour and/or any non-compliance with the Terms and Conditions stated herein.
9. 9. LG collects personal data in order to conduct this LG Flood Support and by participating, you agree to the collection, use, disclosure and processing of your personal information by LG Electronics (M) Sdn Bhd (“LG”), its affiliates, third party, business partners and/or service providers in order to conduct the LG Flood Support, and in accordance with the LG Privacy Policy at LGE will also use and handle personal data as set out in its Privacy Policy, which can be viewed at https://www.lg.com/my/privacy. A request to access, update or correct any private information should be directed to LGE.
10. 10. By participating in this LG Flood Support, each consumer agrees to release and hold LG and its employee, officers, directors, shareholders, agents, representatives, parents companies, affiliate, subsidiaries, licenses, advertising, promotion and fulfillment agencies, and legal advisor, harmless from any and all losses, damages, rights claims and actions of any kind in connection with the LG Flood Support including without limitation, personal injury, death and property damage, and claims based on publicity rights, defamation , or invasion of privacy.
11. 11. LG reserves the absolute right to cancel and/or terminate this LG Flood Support at anytime without prior notice and without incurring any liability.
12. 12. For more information on this LG Flood Support, please call LG care-line at 1300 82 2822 or visit http://www.lg.com/my/lg-flood-relief-programme-2021.
13. 13. The above Terms and Conditions shall be governed by the laws of Malaysia.

Updated: 5 Jan 2022