Help library: Help library: No video, blurred screen/audio, or flashing screen occurs when PC and monitor are connected with a mini display port cable.

No video, blurred screen/audio, or flashing screen occurs when PC and monitor are connected with a mini display port cable.

Troubleshooting Monitors 09/11/2020

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■ Symptom
- No video, audio/video noise, or flashing video occurs when PC and monitor are connected with Mini DisplayPort cable.

No video, audio/video noise, or flashing video occurs when PC and monitor are connected with Mini DisplayPort cable.

■ Checkpoint

- Use Mini DisplayPort cable provided with the product to connect PC and monitor.

- Check whether label saying Real 4k x 2k is attached to Mini DisplayPort cable.

Use Mini DisplayPort cable provided with the product to connect PC and monitor. Check whether label saying Real 4k x 2k is attached to Mini DisplayPort cable.

■ How to fix

- Signal frequency is high for Model 31MU97, a high definition (4K) model, therefore audio and video output may not be complete
when a general cable is used to connect PC and monitor.

Please use Real 4k x 2k labeled Mini DisplayPort cable for connection.

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No video, blurred screen/audio, or flashing screen occurs when PC and monitor are connected with a mini display port cable.

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