■ Symptom - No video, audio/video noise, or flashing video occurs when PC and monitor are connected with Mini DisplayPort cable. ■ Checkpoint - Use Mini DisplayPort cable provided with the product to connect PC and monitor. - Check whether label saying Real 4k x 2k is attached to Mini...
■ Symptom - Images or music and video cannot be viewed or played with a USB port. ■ How to fix - USB port is a hub, and does not provide image viewing or music/video playing feature. keyboards, mouse, and USB storages can be connected to a USB port.
■ Symptom - USB port does not detect devices. ■ Checkpoint - Check if devices are connected with A-B type USB 3.0 cable. ■ How to fix - Use A-B type USB 3.0 cable provided to connect PC and monitor. USB 2.0 cable cannot be used an alternative to USB 3.0.
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