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I cannot control volume.

  • Audio Issues
  • Audio Settings
  • Troubleshooting
  • Audio
  • Last Updated 25/03/2015

 

I cannot control volume.
-Target model : Smart audio(Music Flow)_NP8*40/NP8350, Sound bar_LAS*50

 

 

■ Symptom
    When app is on the background, (device is locked, or home screen is on) volume cannot be controlled.

 

■ Checkpoint
    Check if the product is android or iOS device.

 

■ Troubleshooting
    When app is on the background (device is locked, home screen is on), volume can be controlled only on few devices. 
    1) For android devices
     - Volume can be controlled with +/- keys for Lollipop (Android 5.x) or higher.
       (Unavailable for Kitcat(Android 4.4.x) or earlier versions)
    2) For iOS devices
     - Volume +/- keys can be used.
       (Speaker volume control on lock screen and alarm screen do not make much difference)


        alarm           locked

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