Is ice on the bottom of the freezer compartment?
If power outage has continued for a long item, ice can melt into water
and ice can accumulate when the product is activated again.
Also if hot food has been stored or containers are not sealed,
water can leak from the food.
How to fix
Using a hammer or a knife to remove ice can make a hole in the inner wall.
Place hot wet towel and pour hot water.
Ice on the freezer floor