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Cable/Satellite set-top-box remote control won’t work at night time.

  • Others
  • Others
  • Troubleshooting
  • TVs
  • Last Updated 17/03/2012

u

Some set-top-box infrared sensors have very low sensitivity to light.

v

While the remote controller works well during daytime it fails to operate at night time.

w

Is customer television’s Energy Savings set to AUTO? Advise customer to disable feature.

x

If set-top-box is lined up with front of television, ask customer to push it a bit farther back.

y

The light being emitted from the television is blinding the infrared sensor and interfering with it.

z

Have customer put some distance between their set-top-box and the television.

 

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