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Missing parts of the image on screen / Image doesn’t appear right.

  • Others
  • Others
  • Troubleshooting
  • TVs
  • Last Updated 17/03/2012

u

Customer expressing concerns over image not appearing correct on screen.

v

Confirm viewing signal source. Do all inputs react the exact same way?

w

Have customer access PICTURE menu > Aspect Ratio > toggle between selections

x

Should customer see a net difference, have them select aspect ratio that suits their viewing needs.

y

If issue still unresolved, ask whether video feed to television is provided by cable set-top-box.

z

If so, ask whether a button on the remote control is identified as HD zoom?

{

If so, have them press it a few times toggling between normal view and HD zoom.

|

If not, have customer access STB Settings > Picture Size > Normal as opposed to zoom.

 

 

 

 

 

 

 

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