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Product Support
Receive help on your LG product
Learn about LG product's latest software information and tips.
Manuals & Documents
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
If you don’t have the viewer program, click the link to download it.
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Owner’s Manual is a basic instruction that contains the product installation and usage.
Owner's Manual
- 24/06/2015
Software & Firmware
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SOFTWARE UPDATE
Learn more about warranty information
WAY 1.FOTAIt allows you to conveniently update your phone's software to a newer version via Firmware Over-the-Air (FOTA) without connecting with to USB datge cable. Learn more
WAY 2.USB Driver- 1Install the USB DRIVER
- 2Install and Execute the LG MOBILE SUPPORT TOOL
- 3Connect your phone to PC by using the bundled USB Cable
- 4Install the USB DRIVER
The phone software upgrade stopped before completion?- Do not close the update tool, disconnect the cable then reconnect it. And check the USB Driver connection on our PC. After that, please restart the update.
- Otherwise, please select "Customer Support"-"Recovery Phone" in LG MOBILE SUPPORT TOOL. Then, you can start to recover your phone.
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PC Sync
PC Sync
To synchronize your phone with your PC via a USB cable, you need to install the LG PC Suite program on your PC.
- 1Download ‘PC Sync’ application
- 2When installed, the S/W automatically launches
- 3Plug your phone and do not have to synchronize
PC REQUIREMENTS FOR LG MOBILE SUPPORT TOOL- PC requirements for LG Mobile Support Tool
- 1GHz or higher Pentium-compatible processor
- At least 512MB of RAM (memory)
- Windows 2000 (SP4 or later) or Windows XP (SP1 or SP2), Windows Vista, Windows 7
- Administration rights on the PC for software installation
- High-speed Internet connection
Help Library
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USB 3.0 / 3.1 Not Recognizing on Windows 8 and above_G6
- Operation
- Cell Phones
USB 3.0 / 3.1 Not Recognizing on Windows 8 and above Issue • This occurs due to incompatibility between LG Mobile Driver and Microsoft host controller driver which was included with Windows 8 to support some mainboard USB chipsets • When LG Mobile Driver ver. 4.1 or below is installe...
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Car Link App – Not Mirror Link_G6
- Troubleshooting
- Cell Phones
Car Link App – Not Mirror Link Issue When linked to a carkit via mirroring application screen is discolored or distorted Cause Some application such as Car Link uses their own transfer mechanism instead of Mirrorlink and are unable to detect the correct aspect ratio. Solution When us...
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LG Mobile Switch_G6
- Operation
- Cell Phones
LG Mobile Switch LG Backup is now LG Mobile Switch. • Open Settings > General tab > Backup & reset > LG Mobile Switch
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Flac audio stream is not played in OGM/OGV File_G6
- Operation
- Cell Phones
Flac audio stream is not played in OGM/OGV File • When you play OGM/OGV content including unsupported audio, such as FLAC, the below toast-popup message be displayed to notify to user. • LGE does not support a playback of FLAC audio in OGM/OGV file.
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Shortcut Keys_G6
- Operation
- Cell Phones
Shortcut Keys Open apps quickly with the Volume keys when screen is locked or off. How to enable • Open Settings > General tab > Shortcut keys • Slide the switch to ON to enable
Video Tutorials
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Video]How can I use my phone when the touch screen is cracked?
- Operation
- Cell Phones
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Video]How can I upgrade my phone from the PC?
- Operation
- Cell Phones
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Video]How can I use Q Pair?
- Operation
- Cell Phones
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Video]How can I export contacts from my phone to the PC?
- Operation
- Cell Phones
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Video]How can I use Hotspot?
- Operation
- Cell Phones
