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Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
◆ Improvement Point
-. Support Windows 7
To update the firmware of the GE20LU11 please refer to the following instructions:
Note: Not following the subsequent update instructions explicitly will result in
permanent damage to your drive, for which LG will not be responsible.
This firmware update is for drives with original firmware versions below CL01
The drives must be original LG branded drives with the DVD Writer model number
GE20LU11(no OEM units).
If you have an OEM unit, branded with another manufacturers name,
please contact that manufacturer for support and firmware updates.
This firmware update is for use only on PC’s with Windows 7, Vista,
Windows XP and Windows 2000
1. Connect the drive at USB port by it self.
2. Download the file GE20LU11_CL01(EW).ZIP to a folder of your choice.
This download includes this “Read me(ew)” text file,
as well as the GE20LU11_CL01.EXE program, which will auto-update your drive's firmware.
3. Close all other programs including: screen saver, antivirus and/or power-down programs.
(If these programs are not closed, they will try to engage the PC,
during the update process, thus interrupting the update and damaging the drive).
4. Check the drive to ensure that there is no disk in the tray before you start
the update procedure.
5. Go into the folder with the update file and double click the GE20LU11_CL01.EXE program
and click the “update” button (red). Once the update is complete,
you will see “Firmware Update Complete” and the button will become green
and advise you to reboot the system.
You will need to reboot your PC.
The update will be complete, after you reboot your system.
WARNING: Do not open any programs or start any system functions during the update,
as they will interfere with data transfer and damage the drive.
Do not cancel the operation once it has been started or the drive will
become permanently damaged, as a result.
Black and white or scrambled image Symptom The image turns into black and white suddenly. How to fix - If it turns into black and white while watching, press the PAUSE button for 5 seconds without disc in it. Or check PAL ↔ NTSC switch at the rear. ※ Change into PAL ↔ NTSC. - Change i...
I can't turn it on Symptom You can’t turn on the power. Things to check 1. Try to connect the power cable again. Check the outlet on the wall. 2. Press EJECT button on the product and check if the door opens. ※ If there is a problem with full display window, you may check if you can t...
I can't tap the touch pad of the product Symptom If the touch pad button on the product doesn’t work How to fix If you are wearing gloves or using some tools, it will not recognize your “touch”.
Schedule Record doesn’t work Symptom Schedule Record doesn’t work. How to fix If antenna is connected to the rear of product, you will not be able to record. Try it after connecting the antenna.. After connecting the antenna, run the Auto Channel Set and see if there is a channel rece...
Simple Link doesn't seem to work Symptom Simple Link doesn’t work Things to check Check if TV and Home Theatre supports Simple Link. Check if the connected HDMI cable supports Simple Link. Set the Simple Link ON for TV.