If you can't find any desired results, please try using the following menu

Product Support
Receive help on your LG product
Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Arcing or Sparking Symptom Arcing or Sparking How to fix Is the unit empty? The microwave should NEVER be operated empty. This is because there must be something inside the unit to absorb the microwaves or the cavity will be burned/scorched. Place a cup of water in the microwave and “...
Cleaning Symptom Cleaning How to fix 1. Exterior How should the exterior of the unit be cleaned? Only clean the outside of the unit with a soft, wet cloth and mild detergent, if necessary. Do NOT use chemical cleaners or abrasive pads.. This should be done at least once a week, or mor...
Cooking Issues) Uneven Cooking Symptom Cooking Issues Cause Uneven Cooking How to fix Was the food/dish completely defrosted before cooking? If not completely defrosted, foods will cook unevenly in the unit. For the best result of the “Defrost” - remove the fish, selfish, meat and pou...
Cooking Issues) Improper Defrosting Symptom Cooking Issues Cause Improper Defrosting How to fix Is cookware approved for microwave use? Not all dishes are microwave safe. Check the specifications for the cookware. If it is not approved for microwave cooking, do not use to cook food in...
Glass Tray Issues) Rotating Ring Issue Symptom Glass Tray Issues Cause Rotating Ring Issue How to fix Does the rotating ring not turn? Make certain that the item is not too heavy, that there is no food debris in the track, and that the rotating ring is not broken or warped.
If you can't find any desired results, please try using the following menu