Compromisso com os Stakeholders

Envolvimento das Partes Interessadas da LGE

Envolvemos as partes interessadas em todo o mundo em todos os aspectos das nossas actividades comerciais. Consciente de que a construção de confiança mútua com as partes interessadas é o factor mais importante para garantir o crescimento sustentado de longo prazo de uma empresa, a LG Electronics abre uma vasta gama de canais de comunicação para ponderar e responder às preocupações das partes interessadas.

Customers

Primary Responsibilities
  • - Increase customer satisfaction
  • - Supply safe products and services
  • - Fair marketing, provide accurate information
  • - Protect customer privacy
Communication Channels
  • - VOC (Voice of Customers)
  • - Customer Satisfaction Survey
  • - Corporate Client Questionnaire
  • - Standby by power 1W program
Details
  • - Receive customer opinions, transfer information to related departments, and offer feedback
  • - Annual outsource survey (domestic); bi-annual in-house survey (overseas)
  • - Inquire about current CSR status (environment, labor, human rights) at LGE
  • - Cooperation with Consumer Korea for “Stand by 2010 campaign”
View Customers

Shareholders/Investors

Primary Responsibilities
  • - Publish transparent management information
  • - Enhance investment value through increased efficiency of management
  • - Improve corporate value through CSR activities
Communication Channels
  • - General Meeting of Shareholders
  • - Earnings Release Presentations
  • - One-on-One and Group Meetings
  • - Announcement of Non-deal Road shows
  • - IR Website
Details
  • - Approve business performances and nominate directors on an annual basis
  • - Quarterly earnings release presentations and briefings on major issues
  • - Participate in conferences organized by securities firms; one-on-one meetings explaining business performances and other major issues
  • - One-on-one/Group meetings with visiting institutional investors
  • - Visits and one-on-one meetings with investors
  • - Publish important management information including legal obligations
  • - Release of IR-related information on website
View Shareholders/Investors

Business Partners

Primary Responsibilities
  • - Fair trade
  • - Prompt Payments
  • - Support partner activities related to CSR
Communication Channels
  • - Global Suppliers Day
  • - Supplier Suggestion System
  • - Supplier Satisfaction Survey
  • - Evaluation & Awards for Suppliers
  • - Support and Nurture Suppliers
Details
  • - LGE’s top 300 suppliers, LGE executives, and Purchasing Manager get together to share ideas on corporate vision and exchange results with each other
  • - Reflect the ideas of suppliers to improve R&D and the management process while also promoting mutual development
  • - Supplier survey on overall competency of LG Electronics includes ways to improve purchasing, product and service quality, R&D
  • - Incentives or penalties based on regular evaluation of supplier performance and transactions
  • - Raise competitiveness through personnel, training, and consulting support
View Business Partners

Community

Primary Responsibilities
  • - Minimize workplace impact on the immediate environment and its vicinity
  • - Respect local cultures and customs Promote notion of giving back to the community
  • - Hire local residents and contribute to local economies
Communication Channels
  • - Environmental Awards Conference
  • - ‘Life’s Green’ Class
  • - LG-IVI SLP (Science Leadership Program)
  • - LG Labor-Management Volunteer Corps
  • - Employee Volunteer Contest
  • - LG IT Angel
Details
  • - Raise public awareness on climate change and the environment
  • - Tour hands-on science classes at Korean elementary and middle schools
  • - Nurture talented youth around the world through environmental education and volunteering
  • - Volunteer Corps comprised of LGE labor union members and office workers for relief efforts in disaster-stricken areas Support employees who do volunteer work
  • - One-on-one visits and training for the underprivileged to help bridge the digital divide
View Community

Employees

Primary Responsibilities
  • - Protect human rights and respect diversity
  • - Fair evaluation and rewards
  • - Continuous career development opportunities
  • - Secure safe and healthy work environments
Communication Channels
  • - Digital Board
  • - Open Communication
  • - VOE (Voice of Employees)
  • - LG Way Survey
Details
  • - Representative organ for general and administrative workers, delivering member opinions to management through the Digital Board Council
  • - Communication efforts in a variety of forms such as special lectures, conferences, and field visits between management/leaders and general employees
  • - Survey to understand improvement tasks and provide input to management
  • - Survey to gauge employee satisfaction and needs
View Employees

Federal/Local Governments

Primary Responsibilities
  • - Comply with all regulations
  • - Pay taxes
Communication Channels
  • - Specialized Committee to Respond to Environmental Regulations on Products Consumer Policy Committee
  • - PL Committee
Details
  • - Provide advice to comply with environmental regulations handed down from Korean Agency for Technology and Standards
  • - Deliberate and settle consumer policies at Fair Trade Commission
  • - Discuss Korea Electronics Association’s (KEA) PL policies and related issues
View Federal/Local Governments

Civic Groups/International Organizations

Primary Responsibilities
  • - Reduce greenhouse gas emissions
  • - Participate in and support efforts to address global social issues
Communication Channels
  • - Business Conferences
  • - Korean Committee for Carbon Disclosure Project (CDP)
  • - United Nations Environment Programme (UNEP)
  • - World Food Program (WFP)
  • - International Vaccine Institute (IVI)
Details
  • - Discuss and cooperate on consumer issues and policies
  • - Release facts on carbon emissions and discuss how to address climate changes
  • - Co-host Champions of the Earth ceremony (2010-2012)
  • - Work together on eradicating starvation in African countries such as Kenya and Ethiopia
  • - Assist a Science Leadership Program (SLP) to supply vaccines for underdeveloped countries and foster young talent around the world
View Civic Groups/International Organizations

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