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Product Support

  1. TV/Audio/Video
  2. Video Players
  3. BD620


Warranty Info

Labor : 12 Months
Parts : 12 Months

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If you need Repair Service, submit an online service request.

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For the most accurate technical information regarding features, specifications, installation and operation of your LG product, including all Warranty Terms & Conditions, refer to the Owner's Manual and other documents available for this product.

IMPORTANT NOTICE : Please ensure you have the latest version of Adobe Acrobat Reader or DjVu Reader installed on your Computer. 

Use the links below to update.

Acrobat PDF (Get Acrobat Reader)

Filename Release Date Size
English 09/28/2011 3,163K

Software Upgrades include Device Drivers and Firmware Updates only for specific Models. Check your Owner's Manual to determine if your product supports software upgrades.

Firmware update for BD600/BD610/BD620 (Ver:H12IM1N0506/Date:2011.10.05)
Firmware update for BD600/BD610/BD620 (Ver:H12IM1N0506/Date:2011.10.05)
Filename Release Date Size 10/06/2011 670K
[Operating System(s)]
Windows 2000, Windows 98, Windows XP, Windows Vista, Windows 7

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Firmware update for BD600/BD610/BD620

1. Update to newest firmware

2. Firmware Version : H12IM1N0506

3. The way to update Loader Firmware with USB 
1) Copy ‘H12IM1N.ROM’ File to USB.
2) Power on the set and connect USB in the Home menu status and then you can see the update process.
3) Press play button. ( Do not unplug USB until update is finished.)
4) If update is finished, the power will turn off automatically and restart.
5) Unplug the USB.

Warranty Info


Period of Coverage
Labor : 12 Months
Parts : 12 Months
Carry In Labor charge : $40.00 (With GST: $42.80)
On Site Labor charge : $50.00 (With GST: $53.50)

View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 6512 0555. Please have the serial number of your product and proof of purchase ready. We may need these to give you the most accurate information.


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