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Smart TV App Service Error Guidelines(The Amazing Spider-Man,The Dark Knight Rises)

  • Others
  • Others
  • Troubleshooting
  • Business Display, TVs
  • Last Updated 05/08/2014

Service The Amazing Spider-Man The Dark Knight Rises
Service Overview Smart TV app service Smart TV app service
Paid/Free Paid Paid
Applicable Countries Ukraine, Russian Federation, Korea, Hong Kong, Taiwan, Germany, France, Italy, United Kingdom, Spain, U.S.A, Mexico, Canada, Thailand, Singapore, Philippines, Malaysia, japan, Indonesia, Vietnam, Australia, United Arab Emirates, Turkey Ukraine, Russian Federation, Korea, Hong Kong, Taiwan, Germany, France, Italy, United Kingdom, Spain, U.S.A, Mexico, Canada, Thailand, Singapore, Philippines, Malaysia, japan, Indonesia, Vietnam, Australia, United Arab Emirates, Turkey
Applicable Devices
/ Platform
NetCast 4.0 NetCast 4.0
Error explanation This error is a kind of bug for some TV models. (Low grade TV model)
If the device does not support "Dongle", Blackscreen show and cannot play the game when app is started. This bug is found in Brazil, so the service of Latin America( Brazil, Peru, Chile and Colombia) is closed.
This error is a kind of bug for some TV models. (Low grade TV model)
If the device does not support "Dongle", Blackscreen show and cannot play the game when app is started. This bug is found in Brazil, so the service of Latin America( Brazil, Peru, Chile and Colombia) is closed.
CS Guidelines Q. Cannot play the game. Black screen appears when I start the game. What do I have to do?
A1. If Dongle(Magic Remote Control Receiver) is not included in TV set : This game cannot be played without Dongle. Canceling the payment has to be made.

A2. If Dongle(Magic Remote Control Receiver) is included in TV set :This game can be played if the Dongle USB is equiped. At first, please guide users to equip the Dongle USB, than play the game.
But if the user wants a refund, Canceling the payment has to be made.

Q. Cannot play the game. Black screen appears when I start the game. What do I have to do?
A1. If Dongle(Magic Remote Control Receiver) is not included in TV set : This game cannot be played without Dongle. Refund has to be made.

A2. If Dongle(Magic Remote Control Receiver) is included in TV set :This game can be played if the Dongle USB is equiped. At first, please guide users to equip the Dongle USB, than play the game.
But if the user wants a refund, Refund has to be made. 

 

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