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What can I do when LG Store and Sign-in icon disappear from screen?

  • How to: Installation and Settings
  • Menu Settings
  • Troubleshooting
  • Business Display, TVs
  • Last Updated 04/08/2015

What can I do when LG Store and Sign-in icon disappear from screen?

 

 

symptom Symptom

 

           ■ LG Store (Smart World) and sign-in icon suddenly disappear screen.

              (cf. For countries that 3D World is serviced, 3D World also disappears.)

 

           Loggin Icon Diappeared

 

cause Cause

 

          ■ If country settings on the Smart TV is Auto instead of Manual, Others are automatically selected (From its previous settings).
             When internet service provider changes, IP address also changes, making LG Store (LG Smart World or LG Apps)

             and the sign-in icon to disappear from the Home screen.

             (Applicable platforms: All LG Smart TV platforms )

 

how to fix How to fix

 

          ■ If your country setting is Auto, change it to Manual and select a country accordingly.

 

             Smart TV Country Settings

              - [Y2011 Models] Set up → Network Smart TV Settings Country settings Manual Select country
          - [Y2012 Models] Settings
Option Smart TV Settings Manual Select country
          - [Y2013 Models] Settings
Option Service Country Settings Manual Select country
          - [Y2014~2015 (
webOS) Models] Select Settings icon  General Location LG Service Country Select country

 

 

 

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